Rocket Carwash - Monroeville

I wouldn't give it even 1 star, but I had to. This place truly is a rip off. Car wash was horrible. I "signed up" for a membership when I signed my credit slip. I live an hour away from the place so a membership is futile.
I had to call multiple times to dispute but still got charged but finally today was the end of contract. And I got charged AGAIN! So I had to waste another 1/2 hour on phone waiting for a representative (conveniently you cannot reach the actual store).

Certainly fast, good job on the outside, could have spent additional effort on the inside.

I do not recommend this facility. I have given them multiple chances and there's an excuse everytime as to why my car comes out still dirty, then they smear the dirt around with dirty towels. I bring it to their attention and nothing is done.

Such a deal! $25.00 per month for all the washes I want. Incredible deal, incredible job, incredible crew.

Mostly great job, good attitudes by employees. Fast service even when busy. Don’t clean center consol and cup holders only complaint

I don't go here often. However, each time I've used their service, I'm very satisfied. Thinking about getting the plan.

Do not go here… This place is awful, and the only way to cancel your membership is to call a stupid 800 number where are you will sit on hold endlessly because they evidently only have one person taking phone calls and you’ll be on a list of 15 people trying to get through to cancel a simple membership

I’ve been using Rocket now for a while and they always do a great job. The employees are very nice and pay close attention to detail. If you need your car cleaned up inside and out then I definitely recommend.

Very good service very good wash jobs cleaning drying everything and all the associates I have dealt with very friendly and helpful

Decent car wash but don’t want to go back bc the attendant was aggressive when offering the membership. I said no thank you the first time and then I got rude by the third “no. ” It’s uncomfortable and I just want to get the car cleaned as needed. No means no.

Purchased the top service offered asked them to wipe off the marks on the back seat. My car looks no different than when I pulled in. Covered in highway bugs didn’t wipe seat. Disappointed

Just got home from having a full service done to my car, and touching up all the areas that were missed! Take off your sunglasses before leaving as the front mats and cargo space were not completely vacuumed, the interior windshield was simply wiped quickly (I took off my Ezpass so that they give the windshield a good clean and the marks were still there), the center console was missed entirely.
I don't mind paying for the service when the service is good. I will not be making the trek to this business again: (

Kids talk too much amongst each other instead of drying off your car. A few are too busy standing around, lol

This was the first thing they're they helped me out explain everything that very good job

The equipment ripped the washer blade off the back window of my Crosstrek SUV while going thru the car wash and it scratched the back tailgate. Upon exiting it was just hanging there. The manager said the blade “must have been loose” and they were not responsible! Stay away!

I've been here since they have opened and I've never been disappointed. They also wipe of interior and do windows on inside.

The wash itself is nothing special and kinda overpriced $33 for the premium. They also hassle you to join there membership program which I told them NO multiple times I don't want to join but keep offering me "better deals" I said no geez

Ok so I finally broke down and got a membership and they have a special for three months for 10 bucks. But I don't think at least right now that I will be staying because my first wash I had to get out and re wipe my car down because the young man that did it left dirt and a lot of water on my car I wasn't happy. I get it that the brushes really don't reach under that little hooded area on my back window but if your hand drying it then you should be getting under that hood and getting the dirt. He did none of that so I had to take one of my rags out and do it myself witch is one of the reasons I chose to go there so that I wouldn't have to do this myself. Another thing I don't like is if I'm paying 34 and some change a month I should be able to get a vacuum so yeah imma ride out this 10 bucks a month and I'm out.

Like the personal touch at the end. The crew are working hard to finish off the vehicles. Not drip dry. I always tip to reward hard work!

Went for car wash - full service today. No vacuuming done. I didn’t pay attention as I was on a call and just noticed that the divers seat is clean. Please make sure you check your car after they are done with the full service. This is the first time I have experienced it here at rocket car wash. The girl who was doing the vacuuming did not do her job properly.