Russ Auto Care, Pittsburgh PA

Been a customer forever 25 years. The best trustworthy company I have ever had my vehicle serviced at. They've never giving me a reason not to trust them. Will always recommend them to anybody.

I’d never visited this shop before, but I definitely will again! They got me in just 2 days after my phone call, kept me updated on everything & despite me thinking I needed all 4 brakes & rotors, they were honest about only needing 2, so it saved me money. They even checked in a few days later to make sure everything was good with my car. Solid service all around!

After I had a few bad experiences with the new management at my old mechanic, I brought my car to Russ's at a friends recommendation (he's been going to Russ's for 20 years and now I see why). They got me in quickly, made the whole process super convenient, Amee kept me updated, and everything was explained to me before they did the work. The texting system was really convenient for while I'm at work, I'm not sure why more mechanics don't do that! They didn't have great news for me, as I needed both sets of brake pads/rotors replaced instead of just one set like my old mechanic told me, but I can say at the very least, I've had similar work done before and Russ's charged several hundred dollars less than I'm used to. I'd meant to write this review sooner, but at least I can say that now two months out, my car is still handling so much better than before I brought it to Russ's (Randall had also reached out a week or two after my appointment to make sure things were good, I appreciated that). I'm grateful to have so easily found my new go-to mechanic!

I always come to Russ Auto Care whenever I need vehicle maintenance and my yearly inspections. They're always fairly priced and do a great job with any repairs. A service I can trust!

I have taken my car here several times over the course of the past two years and initially my experiences were positive ones. I then took my car for an oil change about 6 months ago and they were telling me about additional work on the axle that needed to be done and quoting me at about $900. As this didn’t seem right to me, I took my car to a different trusted mechanic who told me nothing was wrong at all with the part Russ Auto described to me or my axle at all.

Most recently I had to have parts of my exhaust system replaced, the resonator and the muffler which Russ Auto did in January of this year. Because of the axle misdiagnosis I did not initially feel comfortable bringing my car back to be worked on and brought my car to a different mechanic for a diagnosis.

Because there was a chance that my muffler was under warranty through Russ, I did end up getting my car diagnosed by Russ Auto in the hopes that they would be accurate and fair in diagnosis and pricing and I would be able to get work done under warranty. But sure enough, Russ Auto listed other things that they claimed would need to be replaced. When I questioned Russ Auto’s diagnosis of my car, Randy spoke to me in an extremely condescending and disrespectful tone and began telling me about how I didn’t understand what was going on, and getting angry with me that I was blaming him for my muffler malfunctioning within one year of replacement.

My car has now been successfully fixed by the other mechanics and they did indeed verify for me that the additional repair that Russ Auto claimed I would need, did not in fact need to be done. They fixed only the resonator and muffler as originally diagnosed. Needless to say, I am extremely disappointed and angry about the experience I had and the multiple incorrect diagnoses that could have cost me hundreds and hundreds of extra dollars.

Horrible service. They misdiagnosed my vehicle's issue and charged me several thousand dollars to fix what ended up being a bad gas cap seal. I had to come back twice to have the issue rediagnosed and fixed. They offered no reimbursement for the misdiagnosis. On top of that, they put a tar like residue on the back window for me and permanent white spots on the steering wheel. I strongly recommend against going to this shop. Take your business elsewhere.

I found Russ Auto Care through AAA. I was visiting my daughter who is a student in Pittsburgh and my low coolant light came on, so I knew the car wouldn’t make it back to the Philly area. When I called them Amy immediately got me in to have my vehicle looked at. They called me to inform me I needed a new water pump. They were able to fix my car and I had no problems. Amy was very helpful and the mechanics did an excellent job. I appreciate all their help. They were very nice to deal with.

I was recommended to Russ auto 7 years ago. I have been using them every since. The work is quality and problem is always diagnosed. Good business and even better people. I highly recommend.

Always professional. Never try to tell you you need work you don't need. Lay out your options well for you.

I like the way Russ Auto Care keeps in touch, without being intrusive through text message. They reach out with timely reminders as to the services your car needs. I like the convenience of leaving my vehicle at the business the night before, then picking up the following evening as I work long shifts. I pay via telephone on my credit card. They have been fair, in not charging for repairs beyond the scope of my prior approval. I intend to continue using this business in the future for both our family‘s vehicles.

This visit was for a pre-vacation general check-over. We have been going to Russ Auto for 15+ years and the service has always been honest, professional, courteous and reasonably priced. I have referred several people to them & they have had similar experiences.

Never been here before and the service was great, took my car next morning replaced my caliper because the previous one that was put on was done incorrectly and thus made me lose my brakes Russ Auto Care got me all squared away before the day was over. Thank you guys!

This company has logged a Carfax service entry for my car. I have never been to this facility nor do I understand how they got my car's information.
This company has acted in a way that i feel is unethical (falsely reporting service performed to Carfax). I would advise anyone going here to use caution.

April 9th, my Ford F150 was towed to Russ Auto Care after the engine was on the verge of overheating. They are an AAA approved service garage and were recommended to me. They were very busy. I explained that I was from the Buffalo NY area and needed to get back that day, if at all possible. They determined the water pump had to be replaced and that they would squeeze me in. 3 hours later, I was back on I 79 headed for home and everything was performing just fine. The price was very reasonable as well. It is so refreshing in this day and age to find such a professionally run business. Their integrity in is old school. Many thanks to the folks at Russ Auto for their efforts in solving my dillemma. They are top shelf and have my highest possible recommendation. Many thanks. Ed Zehler

Moved to Pittsburgh recently and had no idea where to take my car. Tried this place my car in to get inspected and needed a bunch of maintenance that was out of my price range (due to the amount I needed done, NOT due to them overpricing). They worked with me to get the essentials within my price range and told me everything else that would need done. Friendly people who try to help out as much as they can. Will definitely be going back.