Safelite AutoGlass, Kingston PA

I would NOT recommend this location at all! I came in for appointment on time and they informed me it wouldn't be till 5 PM before it was done. I said that was not a problem at all but I would have to wait for the vehicle since I live over an hour away and that was my only vehicle. The lady behind the counter " who was extremely sweet" told me she would ask the master tech if he could work on it sooner. So the master tech comes and tells me he wouldn't even be able to get to it anytime soon. I said I completely understand and that was not a problem at all.

As I was waiting I asked the lady behind the counter if there was a store nearby so I can buy a notebook due to the fact I am studying music theory and I had plenty of work to do. She told me where a store was that was 5 minutes down the road. I am a retired Infantty Paratrooper and disabled. Since the master tech said he wouldn't even be able to get my vehicle for awhile I asked if I could just take my car. She said that was absolutely OK so I left. I was gone about 10 minutes. When I returned the nice lady told me they were ready for my car, " wonderful" I remarked. Then the master tech came in and told me he would not work on my vehicle and I had to reschedule. When I asked why he said because I left. I told him the lady said it was fine since he told me he couldn't work on my car for a couple hours. I explained to him I was gone approximately 10 minutes and that I just drove well over an hour to have my window replaced and my inspection is due on the 1st. He said that it was not his problem but he understood. Again I asked him to please repair my window but he refused and told me to reschedule. So I politely left and called corporate. When I explained the situation they immediately rescheduled me at a different location. He also said he " couldn't have me around the waiting room all day. I said fine, I will go across the street where there was a Cafe and I could work on my music theory homework. But still he refused.

I am a disabled vet, It's extremely hard for me to get out and do things. To my brothers and sisters that served I did 4 tours in Iraq and Afghanistan with the 82nd ABN with the 1/325 Airborne Infantry regiment. And another tour in Iraq with 1st Cav 2/12. This is the way this man treats disabled vets. Imagine how the master tech treats others. I highly reccomend you avoid this location when you need repair. Safelite has a great reputation and it's sad that one person can ruin that. The Master tech was extremely rude and I did my best to maintain my military bearing. Last I checked gas is extremely expensive and I am on a fixed income. I am.compleyely baffled as to why I received such treatment. I was extremely polite during the whole thing. Again. I strongly reccomend you avoid this location.

Short time for replacement and the office manager and technician were very nice and professional.

Good job on my windshield and recalibration of cams, good customer experience, good staff.

I was able to get my car in today 12/24/2021 at 10 they couldnt have been more friendlier or professional. I had my car back in less then an hour!

The appointment was made through my insurance company to repair my windshield. I used the online scheduling system to reschedule the appointment and it was super easy. They offer to come out to your home or business but I chose to go to them. Service was fast and friendly. I would definitely use them again.

They took care of me fast. Excellent work guys ty much for fixing it so quickly and it looks like there was never a hole there.

What an absolute terrific experience! I brought a custom vehicle there to have my windshield replaced. Josh and Ed had absolutely no problems working around the cars special needs and did it with a smile on their faces. An absolute joy to see employees this professional, courteous, and fast!
They killed it! Thanks again!

I was overcharged I was quoted one price and had to reschedule and was charged a different price. It's a sham

Today was my 2nd time using this particular site (different vehicle). Josh (pleasant) was the first person to great me when I dropped off the vehicle. He gave me an estimated time for a pickup. I received a phone call stating my vehicle was ready. Upon me returning there was an older gentleman there, unfortunately I can’t remember his name he also was pleasant and very detailed. I would recommend them.

I had to return three times for my windshield to be repaired appropriately. First time I waited an hour to be told they “didn’t have all the parts”. Fine, it happens. Second time I was told after 4hrs they didn’t have the right glass. So since I’ve been out of work twice for nothing I had asked for a rental car to get me to work the third time. Everything was fine and approved until I arrived for my third appointment. Upon arrival I handed over my keys and asked about my rental. I was told “I don’t know about it you should probably walk there and find out” I then spent the next hour trying to figure out MYSELF what happened to my rental car to finally get confirmation one was available but I’ll have to pay for it. Absolutely insane. Josh was not personable and was quite rude about everything each time I had to come back. He was always confused and gave generic answers, kept returning to the shop instead of actually figuring anything out. I will not be returning to this location and advise others not to use it as well. You should probably have a manager on location to deal with customer escalations because obviously no one here knows anything.