Schafer's Auto Center, Philadelphia PA

Everyone was incredibly kind and helpful! I felt respected and very well taken care of, they explained everything to me and I never felt pressured into an upset. The comprehensive report they provide is the best I have ever gotten! Plus they washed my car! Incredible experience I cannot recommend enough

I rarely write reviews, but felt Schafer's deserved one after my experiences with them.

My car had it's catalytic converter stolen, and after the dealerships / other OEM part shops told me it could take anywhere from 3 - 12 months to get the part, I looked around and eventually came to Schafer's. They took my car in, and had a new aftermarket catalytic converter installed within 2 days.

However, within a month or so, I started to get a check engine light, and the car just wasn't feeling right when driving. After taking it to my normal mechanic near my home, they told me the check engine code was related the catalytic converter, and it likely needed replacing.

I called Schafer's about it, since they had done the original work, and without any hesitation they invited me to bring it back in. They determined the catalytic converter they installed had failed, and they installed a new one at no charge, standing behind their work. This work was also done within 2 days.

I'm appreciative of their customer service and their attitudes through the process, as I'm sure there are other shops that would not have stood behind the work in the same way.

Highly recommended if you find yourself with a stolen cat and need to get back on the road.

Literally the best customer service and convenience I have ever experienced in the city of Philadelphia! This is where my husband and I take our cars from now on!

This place is a hidden gem. From start to finish, the service is fantastic. They keep me informed about the appointment and the oil change and had me in and out in just over an hour.