Social Security Administration-Phone Service Only, Chester PA

The two staff members who helped me were so respectful and very informative. I was very pleased with their help. Great job!

Had a small issue not going into details and Mrs. Dugherdy (not sure if I’m spelling her name right) at the local Chester office was very helpful and professional. She took her time to listen to my problem and helped me solve it. Thank you very much. I appreciate your kindness.

The phone system is horrible. It takes forever and then when you finally get someone the phone call ends. When you finally talk to someone they put you off by saying - it takes a few weeks to process. You wait and it is still an issue. Social Security needs to open their offices. The DMV has been open for months. The SSA works for us.

I’ve been trying to get a payment that’s well documented that it is owed to me. It’s been so long that I paid taxes on it not the last but the year previous to that, so yeah 2 years ago. They’ve changed my agent 3 times without the courtesy to inform me (I ended up calling, only to find out the agent is someone new.). My lawyer has even sent them a letter saying the money goes to me and not him (In SSA records it says I had two lawyers but it’s the same guy. This is the holdup.). Too many federal workers and you know.nothing gets done.

You can not even call them anymore. The phone just hangs up. I have been calling everyday for nearly a month and leaving messages on various voice mail accounts. Never got a call back. I am starting the 4th month of trying to get anything done at this office. Avoid this place if at all possible, go somewhere else.

Everyone there has treated me with dignity and respect and help me as much as I believe possible

A very brief wait ended with my working with Theresa Kozempol (spelling?). She was efficient, professional, and extremely helpful. In another very brief time, all my documents were taken care of. Couldn't have been more pleased with my dealings in this office. Thanks, Theresa!

Iv dealt with 3 other social security offices across PA and this is by far the worse. My case worker Mr. Knox never answers or returns calls. His voicemail says "I will return your call within 24 hours" NOPe not going to happen and iv tried to reach him for 2 weeks. The supervisor Mr. Horan never returned my calls either and trying to get my sons backpay released these people are ridiculous. They say I never brought certain papers I when I have multiple times. Each time I switched security office had no problems getting my info switched but now this chester office is having issues and now trying to say I owe money. I will take legal action before I pay or my so on loses benefits

I have been at this office 3 times since May 2018. Trying to change my date of birth an still not correct.
The staff need to be trained properly. It's horrible.

It’s horrible my grandmother tried calling several times and you have to leave a voicemail message and they never return your calls, we have been here a lot and waits are beyond too long poor customer service these people could do a better job here and need better training

Only waited 1/2 hour to be seen. The gentleman who helped me couldn't have been nicer. Only took him 15 minutes to correct my problem.