Spoutco LLC, York PA

Our downspouts came off last weekend during the rainstorm. We also needed some gutter work done in order to fix the downspout problem that we had on the rear of the house. I tried calling a couple of local people that were somewhat personal with no luck. So I reached out to Spoutco yesterday to have them come for an estimate, the young lady who I spoke with on the phone, said that “someone would be out today”. My understanding was that they would come out for just an estimate. Especially with the way things are so messed up in our economy, I figured that they would be behind and have to put us on a schedule. NOPE! The gentleman looked at it and said I can fix your issue right now if you want. I was blown away! Well prepared, super courteous, extremely professional, very hard working! In and out within an hour! DONT LOOK ANY FURTHER! SPOUTCO IS the company and answer for your gutter needs! I’d give them 10-stars if I could!

I had these guys put in some gutters for me 3 years ago. They did a great job and I had no complaints.

This year one of the gutter hangers came loose and the whole thing needed a little tweaking. I sent an email and called and left a message. Someone got back to me 4 days later. They set up an appointment with me for the following week. They were a no call, no show for the appointment.

Called and left a message. Again, 4 days later they call back. I couldn't talk when they called and asked them if I could call them right back. I did. No answer. A week later I've still never heard back.

I'd look elsewhere for gutters. I'm sure they are shorthanded and dealing with supply issues like every other contractor. But a call back isn't too much to ask.

Called On tues to set an Appt. Earliest they could “schedule” me was Friday morning. No call, no show. Would NOT reccomend.

Called Spoutco, asked if they serve Lancaster county. I was told they did, so we scheduled an appointment. Appointment day came, no show, no call. So of course, I called them thinking I had the wrong day. Office staff stated the estimator was at our house earlier in the day (I was home ALL day) and they had prepared an estimate and would forward it to me. IT took 2 days (a phone call and an email) to get an estimate. That estimate was nothing of which we needed. So I called and asked to reschedule a face to face appointment and was told by office staff that he would speak with the boss and make that happen. Still waiting for that return call to confirm an appointment, 2 weeks later! I understand being busy and we are in the midst of the COVID but communication and honesty goes a long way. I even emailed back and told them we could do virtual appointment but haven't gotten a response to that yet either.