Sprint Store / T-Mobile, Reading PA

The store manager Skye is truly one of the kindest young woman that I have met in a very long time. And I like to also say that Gage a manager at this location also is absolutely so pleasant outgoing and friendly. When you walk in this T-Mobile location you automatically feel welcomed a pleasant happy warm atmosphere. And at this particular location which is close to me sometimes I feel guilty but call on a T-Mobile Tuesday and ask Skye or Gage is there a way that they could maybe help me get the free item for the Tuesday of the week because sometimes I'm not able to physically do to health problems always get there. And they go above and beyond to make sure that I get my T-Mobile Tuesday item. Skye and Gage work so hard making sure that I'm able to get the item and it makes me feel so appreciate as a customer and it touches my heart that they go out of their way that much for me. To some people a small free item might mean nothing. But to me a T-Mobile Tuesday free gifts put a smile on my face. I've been with T-Mobile for about a year now and I've had the best cell service I've not once had to call and complain at all about anything when it comes to my cell phone service they're absolutely an amazing company and great connection and to have a local T-Mobile store treat you as if you're a family member and go out of their way to put a smile on your face is something to be said. So kudos to T-Mobile and all their staff on 5th Street highway and to the company and to all the other staff at other locations thank you to all from me for doing such an excellent job and putting a smile on my face I would highly recommend going to this T-Mobile location they will help you with anything they will help you with the best phones that are on the market and get you the best rate plans I guarantee you will not be dissatisfied I know I'm a number one fan of T-Mobile.

I Was Helped By Gage And He Was Quick, Friendly And Professional. He Was Able To Answer All My Questions, And I Had A Lot! I Definitely Left Satisfied With My Purchase!

Great service, they were very attentative, and tried their best accommodate my needs. I felt comfortable, and was able to get things done!

Skye and crew really made the my day with amazing service for my Tmobile account. Thanks for the help and please tell conversations.

Unfortunately my experience with the manager was a waste of time.but bad mouthed the employee that originally helped me with my plan. The employee that helped me with my plan was a sweetheart. Had problems with the system. But was pleasant the entire time. There was a problem with billing shortly after. Went back to the store, the manager was helpful but didn’t fix the problem I had. I didn’t realize this until paying my first bill. But bad mouthed her employee the entire time she helped me. Won’t return to this store.

New team, they seemed well trained and excited to help. They saved me a ton of money, awesome team!

People are good. Service is not. The network isnt as good as my metro by tmobile service. Free phone offers are for leases not where you keep the phone

Great staff and the store is beautiful. The negative reviews evidently came from negative people because my service has always been excellent.

I went to the 5th street store and someone named rob help us, he was very helpful and kind.he even chatted a little while we waited for him to activate the phone. I enjoyed his help and we left very satisfied it was a good day!

My issue has been resolved to a degree of satisfaction I can live with. The store manager called me personally and walked me through the proposed resolution. Considering my issue directly involved him I respect and appreciate he called me himself to discuss. The missing star is not for this store its for Sprint not being more forthcoming about total accumulated charges on their plans. Understandably most plans are going to vary in cost from one plan to the next, but advertising a $50/ month unlimited plan and having it actually be closer to $70 and up after taxes, phone rental (if applicable), etc.etc.is just going to make people angry after the first month. It seems like the philosophy is "get them in the door and signed up! After that it doesn't matter what they think, we got'em! "
All said and done, this Sprint store will provide you the service you need and the store manager is very knowledgeable about the equipment and plan packages.

My wifes prepaid phone broke. We went there and all though there were no phones they could sell us to get working for prepaid accounts. They said that corprate store could. WE went there to the corprate store and they sold us the phone but failed to activate it. We called back to the 5th street store and spoke to Rosa. Within 45 minutes she contacted the correct people and stayed in touch through the whole process untill we were up and running! Exelent service from ROSA! Ironically ROSA accomplished what the corprate store could or would not do.
Thanks

Fantastic customer service! Our associate even stayed half an hour past her shift to make sure our plan was everything we needed! Very pleased with my experience

I was told by the manager that they are not a Sprint store so he could not look up my mobile hot spot usage. He could not answer other questons I had about my phone either.
He made me feel like I was bothering him instead of a customer.
Poor service compared to the stores in Chicagoland.