S&T Bank, Altoona PA

Went to get a reconstruction loan in aug 2021. The guy doing our loan got fired right before we were suppose to close dec 3rd 2021. Karen took over our loan and it's been a nightmare ever since. She's so unorganized and has no clue what's going on. "told us we still owed money on a house we sold in August 2021" then we had to start the process all over again. (bank statements, paystubs, w2's ect). She Asked me to bring in w2's a day, so I did made a special trip down, too only have her tell me she didn't need them now.it's now middle of January (18) and we still haven't closed.it's been the biggest ***show ever! We both have excellent credit and both make around 100k a year. Now we are going elsewhere! Fed up with lack Of communication and the urge to close our 260k loan. I Would give them a 0 star if I could! Thanks for wasting 6 months of our time and lives while we made living arrangements elsewhere as construction was suppose to start already. I will never deal with "Karen" or s&t bank AGAIN! Closing all my accounts I have with them!
They are what you call a true JOKE!

You take drivers license/i.d for reason.anyone who is seeking to open account here just know if you pay anyone for anything with a check and they don't have an account here also.if you are not available to answer the phone when the person u paid is trying to cash their check then they are not getting paid until u have contacted the bank.in saying that independent contractors if u don't have an account with this bank then u might want to think about accepting a check from someone who writes off this bank

Friendly, informed, staff. Great fraud "watchdog" protection services.

Possibly one of the worst experiences I’ve had with a bank. I wouldn’t recommend ever doing mobile deposit. Make a deposit 13 days ago and still don’t have my money. They are trying to tell me I might have to go and get a new check.
The customer service is horrible, put a message in for “someone qualified to answer” and waited 3 hours to just have them say the message didn’t even get passed along.
I thought this was one of the best banks, apparently not. I would do my banking elsewhere.

Andrew Snare provides awesome mortgage services. I’ve worked with Andrew on numerous occasions and he always does a great job.

Great Bank- We did our mortgage with Andrew Snare. He made everything simple! Thanks!

Great bank to deal with, great banking options, and great customer service!