Staples, Altoona PA

I went to this location to use the self service copier machine, which I've done many times before. I had a gift card with a balance of $22.20, and I had the receipt to prove it. After making a few copies, the machine jammed, and I couldn't get anyone to help me. So, I switched to another copier, but it wouldn't let me use my gift card. I used a credit card just to finish my copying. Finally, I was then able to get someone to look at the first copier, because I wanted a receipt with my gift card balance. The manager at the store couldn't do that - even though it was an in-store transaction! And the gift card was showing a balance of zero, even though I had made only a few copies. Instead, the store gave me an 800 number to call. The first time I called, I got disconnected. When I called back, the customer service rep tried to refer me back to the store - even though the store referred me to this number! Finally, the rep called the store - confirming everything that I already explained to her - and yet she was unable to refund my gift card. She tried to give me a coupon instead. No thanks. So, I got screwed out of my remaining gift card balance (about $21) because the store couldn't give me a receipt, after I made a purchase in the store, on a copier that jammed (not my fault). And I got the run around after calling an 800 number, which I never would have had to do if the store had handled this the right way. Ridiculous!

Bought a gaming chair plus warranty at an amazing price. We love the chair and it's of great quality. Staff are very knowledgeable and helpful.