T-Mobile, Philadelphia PA

A worker named Don really took care of me. He was so nice and patient. He help me with my phone. Thank Don I'll give 10. Thanks for waiting on me. Don works at 13th Market St store. It's crazy because I walked past the store and seen him, I went and gave him a big hug.

Best customer service I received so far from an over seas call center.

Lots of staff sitting around doing nothing. Unfortunately the first response when I asked who was available to help us was "nah, I'm getting ready to leave", sad when I was there to purchase a new phone. Not a good look for T-Mobile and definitely not when there are so many other options.

I visit the United States regularly and T Mobile is the only one that resolves data and prepaid calls quickly and well, this time it was in Philadelphia, kindly attended by an employee and quickly without complications for a prepaid sim card that I urgently needed.

I went to buy a phone to replace my broken phone. I went in planning to spend money, and instead they pushed the new Samsung phone and watch on me, insisting that they were free. They are free only with a new plan, which they obviously weren't setting up. It has now been a month, with multiple calls to customer service, multiple visits to my local store, buying the phone I actually wanted, returning the other phone and watch, and fixing my account that they messed up, and I still haven't been refunded my charges yet. The manager is a liar, do not shop here, it isn't worth the hassle.

A few months ago I went into the store to ask about upgrading my iPhone XR to a 12 or 13, this was right as the 14 had come out. I was never the type to need the latest and greatest and just didn't need to pay that sort of price for slight upgrades. I got to talking with a sales associate and he pitched me the 14 on promo for $800 and said my XR was worth $400 credit. He even went through the math with me to show a monthly price of $12 or something like that for 36 months. I had worked in retail sales for 5 years so I felt like what he was saying made sense and it seemed accurate. Again I asked specifically for an older model to compare prices and they were close enough where I was like ok I can do the 14. Cut to a week later and I get the credit invoice from T-Mobile and it shows the $800 promo price and only $100 credit from the XR. Text the associate who had given me his number and told him hey that wasn't what you told me? Oh no well it was either the $800 promo OR the $400 credit. I called customer service and explained the situation. Ok we'll make sure you get the proper credit. No change.

It isn't the worst thing in the world but now I'm paying some $35 a month instead of $12 for a phone I didn't necessarily want and it just felt a sleezy at the end of the day. Disappointed in how the company handled it but hey, what do we matter anyway?