T-Mobile, Newtown Square PA

I effectively got scammed at this store. Went in to upgrade one of my devices. The employee said they had a promotion where they were giving free Apple watches with new iPhones, but if we didn't want to use it and didn't activate it ourselves we would not be charged anything. Turns out we were charged 2 activation fees for it for $70, were being charged the monthly service, and a monthly protection plan subscription was being applied. The employee also sold us a separate charging cable without telling us (an overpriced USB-c that I would have said no to if I knew.) Went in the next day to rectify what I could. The employees that day said these things could only be fixed by the manager and there was nothing they could do. They did however look up the account and noticed that the protection plan was not properly applied to any device, so we were being charged for absolutely nothing. Went back to the store a third time to have the manager fix some of these things. The manager said we were still going to be charged this month for the Apple watch line and protection plan even though we never asked for them. She also said I had to call T-Mobile next month to see if the Apple Watch line was actually being removed, so at the moment of writing this I don't know if the issue is even resolved.

EDIT: It appears whatever the manage did only made things worse. I am still being charged a monthly subscription for the Apple watch, as well as being charged for the cost of the device itself that I didn't want but was told was free. And I can't seem to get a hold of corporate to try to rectify this. What a nightmare.

I feel bad about this review but the simple fact is, I thought ATnT was better n I feel T-Mobile are only out for sales not customer service. They are knowledgeable but to get where you want to go, you better have a dental license because you’ll be pulling teeth.

Worst customer experience here at Newtown square T mobile store. Rude staffs. They dont know how talk with customers. We are regular customer here from store opening time. Now new staffs needs more training how to handle customers

My husband spoke with tmobile to send my mobile phone to this store to pick my new phone from this is store, im going today to pick up and the manager they told your phone it's not here, I told her I got messenger 4 days ago, I aske her to call the tmobile she said that's your job, this is tmobile store or Starbucks? Why I have to call, Anyway she called t mobile and they told her somebody Sign and get the phone from tmobile store.don't put this is store to pick phone you never you got the phone.manager casiers every body Route there I ask her name and they don't give me.

I spoke to tmobile to send my mobile phone to this store to pick it up and twice the mobile phone was lost, I spoke to ups and they told me that both times someone took it and signed for it from the store.don't try to pick up phone from this is store something happened all the time.

Scammed me for a new iphone and apple watch they said would be free. Now I owe over $700 for a phone and apple watch I only wanted because they said IT WAS FREE and there is nothing I can do about it.

SOMEONE FROM CORPORATE NEEDS TO CALL ME NOW.

Never in my life have I encountered worse customer service in any store, especially Tmobile. The two young men who were working there were aloof, disengaged, lacking in expertise and behaved as if they were doing me a favor to help me when it is their job to do so and to do it with elegance. Not only this, but they humiliated me in front of my 6 year daughter by asking us to leave the store after I told them that I if I do purchase a new phone, I may have to return it if I manage to find the old one that I lost today within 2 weeks of purchase (which is within my buyer rights for Tmoble). They claimed, FALSELY, that doing so is against store policy; but as I found out from another T-mobile representative, who was kind and honest, CUSTOMERS ARE ALLOWED to return phones within 14 days as long as they pay a restock fee. Also it's worth noting that this store has a bad reputation, as even other representatives working at another store I went to said that they hear lots of complaints. This is unacceptable.

I went to Newtown Square's T-Mobile today to get a new phone. I was really worried, because I haven't always had good experiences buying phones in the past. But an employee named Dianelys was working today, and they were AMAZING. Knowledgeable, helpful, friendly. Probably the best experience I have ever had buying a new phone. They made it absolutely painless.

Never opened. Terrible store. Update your hours and live up to them. Or mark yourself closed cause your never there. What a hassle.

They close earlier than they supposed to, the store schedule says that the store is open until 8pm. They were inside with door open way before 8pm

They are my carrier. If I have an issue, I can't solve they are more than happy to help.

The rudest woman I’ve ever met. I came in about a problem with my phone. She was busy playing a game on her phone. I was interested in an upgrade but she was so RUDE I LEFT. Whoever is in charge of customer service needs to look into this. It was Wed 1-11-2023 at 11: 30 AM. An African American woman with braids. If she drove me away how many other customers is TMobile losing. O