TAGG Logistics, Macungie PA

If you like broken Le Creuset with zero packaging, TAGG is for you! We received two separate shipments of shattered serving dishes from them, both of which were unsalvageable - and Le Creuset wouldn't give us a refund due to TAGG's indifference.

Ok performance, but be sure to not to rely exclusively on TAGG. ROI per sqft is the only consideration and they will evict you even with perfect payment history if turnover slows. In the midst of COVID 2020 when all other suppliers/vendors/customers were reaching out to see what could be done to work through a challenging time, we were unceremoniously told to get our stuff out within 90 days. An expensive mistake.

For months, we tried to reach the management team of Tagg Logistics to resolve damages to our inventory while under their care. We reached out to our account manger, Michael Lutseo, the general support ticket system, and by phone but they ignored our attempts to resolve the issue. We sent a detailed report showing pictures of the damaged goods and how we calculated the total cost of replacement which came to $6,625.81 - some pictures from the report are attached to this review.

As you can see from the photos, Tagg Logistics showed a complete lack of care for our inventory. The top boxes were water damaged and filthy and the pallets were over stacked so the bottom rows were crushed.

We run a portfolio of subscription businesses and use a number of 3PLs and Tagg Logistics is the only one that we have encountered that has been completely unresponsive and unwilling to fix a mistake. I would suggest avoiding them all together and if you are an existing customer, you should do regular site inspections to confirm the condition of your inventory.