The Left Bank, Philadelphia PA

Great apartment to live in! Super spacious! Also super close to the Penn campus. Has a gym, rooftop and lots of social lounge to play with! Plus great communication with the staff here!

Great location in University City, nice well-kept building, kind staff, and Hana - the building manager - is extremely helpful and attentive!

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Update: apparently the UPS issues has been there for almost half a year (basically you won't get any of your large packages delivered by UPS). Many people had tried to contact Hana to solve this problem, but she would either ignore the email or blaming UPS, without actually trying to solve the issue. All they wanted is the management team send a formal email to authorize the UPS delivery person use the package room. I do not understand how difficult it can be.

Every time I wanted to purchase anything, I had to double check what carrier the merchant is using and ask my friends to receive the package for me if the merchant is using UPS. I strongly advise anyone considering moving to this apartment complex in the fall to take these issues into consideration.not to mention the roaches problem, ridiculously high utility fee every month from conservice (for 2b, it is over $200 each month, plus about $100 electricity and internet)

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You will never get your UPS packages if you choose to live here.the management team is not responsive and they won't help you to resolve the issue even this has been lasted for two months and affected many people. Many of us tried to reach out to the management team, but they would just pretend that was the first time they heard about it and take forever to actually take actions. Basically you just have to accept the fact that UPS will never deliver your packages if you are a resident here. You will either need to drive to 19148 for pickup or wait for them to send it back to sender.

The apartment is spacious and great overall. Great location, fast response for repairment and nice amenities. The staffs are nice and always happy to help. The common area is clean but some of the trash room floor seems not been cleaned often. There are some serious problems with UPS delivery somehow which I had most trouble with. Really hope it can be solved quick.

Been living here for 1.5 years now and here's my experience:

Pros:
- In my experience, maintenance has actually been very quick to respond to service requests. Not sure why other people are experiencing delays but I've never had any issues.
- Location, location, location. You simply can't beat the location & price/sqft of LB compared to the other apartments in U-City. It might not be as new as the others - Domus, Vue32, etc - but it's still pretty good, for what you're paying (an arm and a leg!).
- Concierges. Not sure why other people are complaining either but the concierges - Tamika, Philip, and the other regulars - are great. Tamika is the most responsive and hardworking, and Philip is a great dude too. Tamika has been especially great at making me feel at home here.

Cons:
- The previous management was pretty difficult to get a hold of. The new community manager is a lot more responsive and I'm hopeful for a better experience. I think they made the right choice for the new community manager!
- The community amenities are nice but many of them are not as well-kept as I'd like. Sometimes lighting is out (and takes a while to fix), the gas grills on the top floor are broken, and more. If the community amenities were better-kept I'd be leaving a 5-star review!

Pros: super close to campus, grocery stores and restaurants. Spacious room. Maintenance team responds fairly quickly.
Cons:
1. The previous manager was the worst I have ever seen. Very difficult to get hold of and doesn’t reply to emails unless upper management is cc’ed.
2. Move out cleaning fee was ridiculously high. We have tried our best to clean the unit before moving out (videos attached) and they still charged $365 for stove top+$150 for general cleaning+$70 for the bathroom tiles (they said gaps are not as white as they were). In addition, we lived in 1b1b and they charged $2*70 for 2 bathroom tiles thinking we would not notice it (same thing happened to my friend). Luckily we noticed it and requested for refund. It took over 2 months to get the refund though.