The Point at Glen Mills

I’ve been living here for 3 years and have never had any issues. The management team has worked with me on requests. With the recent management change, it seems like more work is getting done on the property. The property manager, Brittney has been very welcoming and helpful. Love my apartment and the location!

We moved recently and wanted to share that Jarriel has been a great support right from showing us apartments to the setting up process. He is prompt in his responses for our queries.

I want to commend Jarriel on his outstanding contribution to me while I was looking for a new home. He walked me through the complete process at Heights. I highly recommend him and Heights when looking for a new home.

Always loved it here for the past five years with previous management however
extremely disappointed with the way things are going with Waterton. I have been afraid to raise my concerns as I am worry about retaliation. Apartment complex appears to be going down hill. Hallways in buildings are dirty and need painting and new carpets. On a positive note the assistant manager is extremely friendly, helpful and knowledgeable.
I would have hoped for more especially since our rents have gone sky high. Still waiting for community manager to have a meet and greet as promised last month.

Starting at $2k a month for a 1br 650sq ft apartment you get:

-Your mail will be stolen. Non residents come by and steal packages from the mailrooms because the builders installed the locks on the wrong set of doors. The leasing staff will not help resolve this whatsoever.

-Rude leasing office staff who act as if answering the phone isn’t part of their job. Literally ring 5x times and walk over and see the leasing agent sitting there doing nothing and ignoring the phone. Never returns VMs, and rolls eyes as she’s speaking to you.

-Maintenance is incredibly poor on the amenities. Alot of the gym equipment is does not work. The swimming pool is also filled with leaves and debris. Every single pool stick to shoot pool with is missing the tips. The printer in the “Business Center” never works and needs parts replaced. All the TVs in the shared areas have light bulbs burnt out from the TVs being left on 24/7. Which looks like a bunch of white dots all over the screen. And the remotes on the wall that control the TVs do not work most of the time either which renders them useless. The outdoor grills have so much debris in the bottom that your food is always going to catch on fire.

-I have seen mice in the hallways and in the main building.

If you have $2k to spend on a 1br, then look elsewhere.

An excellent place to live. The grounds and pool are gorgeous. The clubhouse is beautiful. The staff is first rate. Maintenance is always friendly abd on top of everything. Love living here

Maintenance. AJ and Kevin responded to our two requests the same day. Fixed both. They were efficient and thorough!
Thank you very much!