The Salon Professional Academy, Altoona PA

My first experience with Tspa was 5 stars when I had my hair colored. But this time, I went in for a TRIM (I had VERY long hair that covered the entirety of my back) and left with about 7-8 inches cut off. Eventually I became more okay with how much was cut off until I realized that it's not even cut straight; the right side is noticeably longer than my left. I am very disappointed in the quality of this TRIM that turned into cutting almost half the length of my hair off.

Because of my wonderful first experience, I did not hesitate to go back, but unfortunately, I did not have the same experience the second time around. The staff is wonderful and the teacher that comes around is very sweet! I just hope the student that cut my hair could learn from this and improve.

Horrible customer service. Booked appointments then told us they couldn't accomplish those things because THEY overbooked. Very rude about it too. Acted like their overbooking was my fault. Ridiculous. Try learning customer service along with a trade.

My sister surprised me with a facial the morning of my birthday. Bianca was very knowledgeable about tips, skin care routines and even suggested ideas for my personal skin type. It was a nice and wonderful atmosphere and I would definitely return. I would suggest asking for Bianca as she was such a positive and happy go lucky worker. You can tell she enjoys what she does and enjoys making people feel happy and confident about their appearance! Not to mention my skin looks so clear and beautiful.

I am 39 years old and have finally figure out what I want to be when I grow up! The next step was to figure out how to move forward with the plan to become a cosmetologist! Miss Michelle and Miss Kayla welcomed me with open arms and made it easy to enroll. They helped me every step of the way, answering all questions (I had many) with patience and warmth! I strongly recommend this school! Everyone, including all teachers and staff have been amazing! I encourage everyone, no matter your age or where you are at in life to check out The Salon Professional Academy! It’s never too late to find your passion!

Harley did a great job on my trim. Takes her time and makes sure it looks right. Highly recommend:)

I recently visited and saw Whitney to have eyelash extensions done for the first time. She is so wonderful and one of the sweetest people ever. They turned out exactly how I imagined them, and I can't wait to go back to see her again! If you're looking to get extensions done, she is the person to see for sure!

Taylor did my first ever set of eyelash extensions and I absolutely love them! She is so talented and gentle. I couldn’t be happier!

I had my eyebrows done and the lady butchered them. I went in with thick brows and came out with uneven pencil brows. They were apologetic but that doesn’t fix the mess up. The girl was very inexperienced and unsupervised. It’ll take months for my brows to grow back) :

I went in for a hair glaze and eyelash extensions, I had like three or four different people do my lashes cause the orginal girl got impatient and irritated a few times but it's a long process I guess, but she did a fantastic job on my eyelashes and hair! Definitely recommend, The staff is very friendly and are very informative of all questions!

Had my hair coloured by Megan here she did a fabulous job and is very personable plus a great atmosphere (its been 3 weeks and i still love my hair.)

I had a pedicure today with Mason. He was amazing! The massage chair was a bonus. I will definitely be back.

Took the girl 2 1/2 hours to roll my hair for a perm, so to get a perm and haircut was a total of 4 1/2 hrs. Half my hair is straight. I will never go back, or ever give anybody a good review to go here. No point calling and complaining, I don't want to be there again for 4 1/2 hrs. So wasted $ 45 dollars. Then my mother had her hair dyed. Took 3 hours. She had asked for a gray color she picked out, well her hair came out blonde. She told the girl like 6 times this isn't the correct color. The girl preceded to put mousse or whatever gel to spike it, and again my mother mentioned it, as did I. Finally she got her instructor, which had her mix another color. A total of 4 instructors helped her. Instead of these instructors checking on these kids and helping and walking around-they are to busy talking. Instead these girls had to make numerous trips to ask questions. Then you have to wait around for towels to get your hair dried, because either there isn't enough or nobody is cleaning them. Just overall horrible experience and a waste of money.