The UPS Store, Aston PA

Steve and everyone in that location are so friendly and so helpful. They really care about the customers and what they are doing. Of all of the UPS store locations I have ever dealt with this location is by far the best.

Employee made me and other ppl wait for 20 minutes, then later on felt like telling customers that any returns couldn’t happen cause the scanner or computer wasn’t working, after making us wait for nothing and not telling anyone ahead of time. He made us waist our time. Bad customer service here and very disorganized location. Don’t recommend coming here.

My mother had to drop off a package for me in store because no one at UPS picked it up at the location it was meant to be picked up at (Which is what she paid for). My package was then supposed to be delivered on Wednesday January 25th, It was not. My mom called then they said it would be delivered Tuesday February 7th. Again it was not. We called again and someone said it was going to be delivered on Tuesday, February 14th, It is now Saturday, February 25th, still don't have my package and called UPS. They told me that I had to call the store where my mother dropped it off at, which I did. All I got was attitude from staff, and them saying that they wouldn't be able to look it up because of a pre-paid label. My mom paid over $200 for this delivery and it has been a month. I would appreciate if someone at UPS could provide decent customer service and help. This package has very important, and personal documents that I need.

I recently went to UPS to do Amazon returns. There was a younger male with “braids” he tried to tell me that I needed to pay $14 for the packaging! Even though it was an Amazon return!

Today I had to go in once again HEATHER & another gentleman had me in and out, there was no charge && even cracked jokes with my bf! They were very hospitable; that other guy is not & his service is questionable

The staff at this UPS is awesome.very helpful to this 58YO 'Boomer' who isn't too swift when it comes to scanning, forwarding, uploading pdf files and the like from my 'smart' phone.these folks are plenty patient, even when they watch me struggle to remember my email and Amazon passwords.good folks.

I felt ripped off more than once here. The young lady was very nice working the counter. But to print a single sheet was $3.27 that is robbery. The UPS store in Greenville DE would do it for me for free and I don't expect free but to charge me $3.00 for 15 minutes computer use because they had to open an email hat took literally 10 seconds. I find to be a rip off. I felt ripped off another time when I paid a lot to fax important paperwork and it didn't go through properly and they wouldn't resend it and wanted to charge me full price again to send it and it was super expensive. So I lost that money and took it somewhere else. It's just 2 bad experiences out of 3 trips to the store.

Great staff. Knowledgeable. Efficient. Professional. Always get very good service. Even when they are busy, I never feel the staff is rushing me out the door.

The best UPS Store in the region, I come here on a weekly basis…Steve is the best and he’s willing to answer any questions you have and help out with any issues that you may have without hesitation! Very knowledgeable and efficient with everything. 5 stars for sure!

Good morning to me. Yes it was. I just had the best experience of a lifetime on the last day of the year. My UPS representative was so nice and patient with me. I came in with 5 items to return. She went thru them all with me. Even though I called myself a problem child, she just kept denying I was a problem. She went thru each package and even helped let me know that one was FedEx. Oops. I really appreciate the work you do Ms Heather does. She was amazing. Happy Birthday to her in the New Year. She wil be off. Hooray.

I always use this store to print and ship. The staff is always friendly however the pricing is inconsistent and absurd. I printed 3 pages on 6/28 for $2.65. I went today to print a SINGLE PAGE and they said it was $3.45 I was blown away. The ups store on 202 in Glen mills charged me $1.10 for the same exact service last week. I won’t be back!

I love visiting this location. They look out for us locals… lol thanks for helping me package and ship my item back to Amazon:)

I recently developed an extremely important multimedia project and wanted to put my prototypes in the hands of a local business that could deliver results - not excuses. I went the Aston UPS store and got the superior results I wanted. Steve and his colleagues are professional and seemed to care about my work as much as I cared. This is important. I feel good knowing that a local team can effectively deliver my products to me so I can effectively deliver my products to my customers. Thank you!

Every visit I always get taken care of with professionalism and speed. The entire staff is great to each customer that walks through the door and treats everyone like family. I will always return and recommend this store over any other including USPS.

I went to the UPS store today & the 2 representatives Liz & Steve provided excellent customer service. Kudos to the both of them!

There are several UPS stores around town. But we go to this one to be greeted with a smile, warm service, and attention to detail, especially by Heather (thank you!). As a business owner, I trust my shipping and mail service needs to the staff here at UPS in Aston.

Heather and Steve at the ups store in Aston, pa are so helpful. I had 4 returns and some mangled packaging. They were able to get it sorted and make it shippable and labeled quickly. Thank you so much, you two!