The UPS Store, Cranberry Twp PA

I stopped in yesterday 9/5 to ship back a box of work pants. I had a return label already in hand provided by company. The lady was in such a big rush she scanned the label to me and rushed me out the door. Well today 9/6 I come home and there sits the box of pants that was supposed to be shipped out. She literally shipped me my own box overnight.

Next time listen to the customer saying they have a return label and asking you if you needed it before just scanning anything. Now I have to go back out to ups to reship the box

Hands down the best group of people! I had a wonderful experience with the Team here at this location. I had forgotten my belongings there and everyone I spoke to in help creating a label, packing, shipping, clearing it out of customs was incredible! Thanks to Sandy, Heidi, Cal, Derek & the Team!

I’ve only been at this store twice but both times awesome service. Second time they told me that I needed to go to post office to send package. They still put in a package sealed it and put on label. It doesn’t seem like much but I’m 72 and appreciate all the help l can get.

Having a Really bad experience.
I Shipped one package 3 months ago and was lost in transit. I Filled a claim for it and since 3 months I visited store more than 15 times to get a status of the claim. Evetime I went there Manager says they are so busy and don't have time for follow up. Sometime she is not at the store and other employees don't know what do to and told me that manager will give me call with update but never calls back. Still waiting for Proper Response and Refund for lost package. God knows if I will get it or not with these type of customer service.
Highly Recommended to use FedEx.

I went to the Cranberry store today to return Amazon items and the staff could not have been nicer or more helpful - really positive experience!

First time making an Amazon return. The young man walked me through the process with kindness and a smile. It was very much appreciated. He is a credit to your store!

Genuinely awful. I dropped a package off there. They lost it. When I asked about it, they acted like I had done something wrong, and said there was nothing they could do to help. Nothing. They told me to "call UPS because we're not affiliated with them. " So they lost a $400 package and have no accountability. And I'm still out the package. Heidi in particular is very rude.

Staff are friendly and moved the line quickly for lots of post-holiday returns. It seems like they staffed up to meet customers' needs. Much appreciated!