Thompson Lexus Willow Grove

Absolutely loved working with Gary Koch of the Thompson Willow Grove Lexus, he went above and beyond making sure the process was smooth with no wait time. Go see Gary Koch for all of your Lexus needs, he's the best!

John made our purchase easy. He’s very personable and attentive to ours needs and questions.
We were given a thorough run thru of all the accessories that were included (and how to use them). I have no hesitation about using this dealership for any of our future needs.

Always courteous, smooth, efficient and attentive! How refreshing these days to find a group who know how to deliver on all fronts. As a long time Lexus driver (since the early 1980s) it is comforting to know that this service department continues to meet the high standards of flawless customer service. Keep up the great work!

Thompson Lexus collision and service at Willow Grove was excellent from start to finish-from Maria the answering
receptionist, Stephanie at Collision center Chris at Service Willow Grove and Bob who delivered my vehicle.
Thank you!
Rose

Always a good experience here. Friendly efficient staff at check in. Clean vehicle for a loaner. Good communications about pick up time.

I made my appointment by computer and received several confirmations by e mail. When I dropped off my car I was told they had no record of my appointment. After I showed my confirmation my car was serviced. I was told the service would take 90 minutes so I waited for my car at your dealership. It took 3 hours. Obviously there were not enough technicians to service the car due to scheduling issues at Lexus. Please fix the problem

Needed new tire was replaced with different tire without letting me know before doing the job not happy should have notified me before work was done!

The salesperson, (Earl), took time to greet me and answer any questions I had about their product, and that made a big difference in continuing to do business with this company. Please feel free to contact me for any further information.

The service was extremely efficient and the waiting area was comfortable, clean, and inviting. I was pleased with the overall experience.

Maria helped me find the best car for me. I had looked at all the different luxury car brands and Lexus made the absolute most sense. The team was helpful and I couldn’t be happier to be apart of the Lexus family! Highly recommend Maria.

Perfect five star service. I was helped by Gary and Louis as well as Asha. I was treated like a family member. I would recommend Thompson Lexus without reservation.

Amazing clean and professional dealership. All workers/ advisors that I dealt with were pleasant and friendly. Strongly recommend to buy a Lexus and have it serviced here.

The team is very professional and a pleasure to speak with. I do wish there had been a discussion of what the 15k maintenance required to avoid confusion when our apptmt was scheduled. Overall am very satisfied with the care at z Thompson Lexus.

Gary, my salesperson bent over backwards to ensure I was pleased with my purchase. The technical rep was very thorough in explaining the use of the features in my new vehicle. Thompson Lexus is a great dealership.

It took 4 weeks to complete the job, although actual work was supposed to take two days max. I’ve left numerous messages but most of my calls were not returned. Yesterday I picked up the car with “check engine” and “low tire pressure “ lights on. How could service people not noticed these warning lights? They may not be related to work that was done but at list they should offer to check it. First time I’m very disappointed with Lexus service.

Thompson Lexus and Willow Grove always does great service on my Lexus staff there is always kind courteous and very knowledgeable. Believe me I’ve been to other Lexus dealerships that don’t measure up to Thompson Of Willowgrove. They don’t try to price gouge like some other places. If possible they will try to save you money when they can on your repairs. Bill Lind
is one of the best service consultants you’ll ever meet

I was very dissatisfied with my service advisor. Wo did not listen to what I was trying to ask to check by the technician. He decided that he will make a decision that it does not need to be done. Even though I asked him to check it as I was dropping of the vehicle. And when I was picking up the car and asked him if it was checked he said no it wasn’t because he made a decision they didn’t need to be. I left very upset. I don’t think I’m gonna be using the service any longer

First service experience after a flawless sale at the same dealership. Russ from Service took very good care of me. All special requests were honored and service/maintenance provided was world class. Loaner car was gorgeous. Thompson Lexus is a pleasure to deal with.

Lexus has the best dealership service I've ever experienced. The service received literally brought tears of Joy to my eyes. To know in this day and time professionalism still exists. Thank you Lexus