Time To Succeed Day Care, Altoona PA

Oh and I had to put a one-star but I give them a 0 I want to start by saying this place needs shut "TFD" start by saying the director of this of this facility should feel ashamed of her self and the business that u are running I'm pretty sure you got kids of your own. That you wouldn't like done half of what you have done to my daughter in anybody else's kid for that matter that's in there right now I'm recommending that if you love your kids and really care about get them out of there before their we're in the same position of my daughter that is only 2 these people have done some horrific stuff to a 2 year old my daughter was made to sit in a chair for hours upon hours they would hit her if she would get up the poor girl would sleep with a blanket over top of her head just to feel safe they're letting unlicensed people in and out of there that don't need to be that have to do with the company all I can say is only God can help the people that are working there now

If it was an option to leave them zero stars I would. Our family relocated from Washington, PA for my husbands job. We were looking for a daycare and the only place in town with openings for both our children was Time to Succeed. The initial walk through everything seemed fine with the place. Before starting our boys, I called to speak with the director on supplies the boys needed. The director had me on speaker phone the entire time, and other people would chime in our conversation. Not introducing themselves, or anything. I found that really unprofessional to speak to a parent on speaker phone. One when I didn’t know, and two to have other people chime in our conversation. After ours sons first day, our oldest told us that his teacher yelled at him. We asked him why and he didn’t say. We thought maybe it was nothing. The second day he didn’t want to go. When he came home, he told us the teacher yelled at him and didn’t want to go back. I called the daycare and spoke with the director the next morning. Again I was on speaker phone with additional people chiming in our conversation without knowing who any of them were. The director kept telling me when I said about the teacher yelling at my son. That he speaks freely about his emotions and that his old school must of taught on emotions. I said yes, but this has nothing to do with the teacher. She told me she would have the teacher call me during lunch. When the teacher called me she told me that she didn’t know why our oldest would think she yelled at him. I said I am not sure but I would like to try to understand what happened. The teacher proceed to tell me about a incident that our oldest may have thought she yelled when she raised her voice at him and made him cry. I said you made him cry? She said yes. I said if you made him cry you yelled. She told me she raised her voice to ask him to stop playing with the toys and to go to the table for lunch. We have raised our voices and never has our son cried. I knew then that this wasn’t the place for our children. After our kids being there for three days, we decided to remove them and look for another daycare. Upon removing them, we were told after our oldest only going for three days that the 25 pull ups I provided were completely gone and needed to be replenished for the next week. After counting how many times they reported they took him to the bathroom and changed him it was a total of 10 in three days. So he magically went through 25 pull ups after 10 changes? Not to mention they charged us the wrong amount than what was listed on our contract. We had to call and complain for them to give us a refund. Plus they waited to charge us for a week and when we started a new daycare after our two weeks notice, we were being charged by two daycares because of their carelessness. They told my husband they forgot to take the first weeks payment. We kept our boys home during the two weeks notice we gave because of how much our oldest hated to go. We would drive past the school on the way to the store, and he would have a meltdown and beg not to go. Our oldest completely regressed from being potty trained. He was almost completely potty trained and after attending their for three days he doesn’t want to use the potty anymore. This place is completely unprofessional, and I would highly recommend you looking elsewhere before sending your children here.