Top Hat Tuxedo By Sarno, Whitehall PA

Literally just had some AMAZING help from Jasmine Davis, she patiently helped me out with measurements since I was absolutely clueless on these things. She always had a smile and was soooooo sweet and kind. While waiting for my pants to finish up, hearing and seeing her interact with all the other customers the same way is awesome, if everyone was half as amazing as her it would be a very beautiful world. Will definitely be coming back after the wedding to buy some more shirts because her service was that awesome. Thank you Jasmine! Also the gentlemen in the back hemming my pants was also super respectful and nice, I didn’t interact with him as much but he seemed just as awesome as Jasmine.

Popped in for some advice about finding a suit that matches a picture that we have and Rob was so helpful. He showed us many different options. He offered other places to look at as well. I highly recommend!

Kattya was a HUGE help and made our experience choosing groomsmen suits super easy! Very knowledgeable and friendly. So happy we chose TopHat especially after having an unpleasant experience elsewhere.

Edit: this was previously a one star review but I was contacted by a manager who asked about my experience and helped process a refund. Although it was disappointing for the event, their follow up was professional and thorough.

Multiple groomsmen in our party had issues with sizes or missing buttons. The pants I was given when told to come pick up the rental were dirty, and I discovered on the day of the wedding that there was a big rip in the back of the shirt that I didn't see when trying it on. I was told I would get a partial refund but have not yet. The store itself said I would but could not tell me how much nor when I would be refunded. I also was charged a late fee despite being explicitly told I could return the suit Sunday. I will certainly never choose this place again.

OMGOSH - Rob was A. MAZING (punctuation intended)! My Aunt and I were immediately welcomed by the store manager whom did not turn us away (like several stores did prior) after sharing her store did not carry what were looking for. She instead accepted the challenge by focusing on what could be done and shared our concept vision with Rob. HE RAN WITH IT FROM THERE! My Aunt and I vocalized our experience after visiting a store prior to Top Hat and Rob immediately knew what store we were talking about. He took the time to understand the why behind the concept we presented and made the appropriate recommendations. Because of the experience with Rob, Top Hat Formalwear gained lifetime customers and a plethora of praises to be shared with EVERYONE we know! Rob - we can't thank you enough for your time AND expertise. Thank you Thank You THANK YOU!

Very friendly and accommodating. Love the variation in their opening hours. No hassle or anxiety associated with working with the staff here, they listened and made recommendations that were perfect.

I wouldn’t recommend this place at all. Way to over priced to rent a tux, the Pants where a joke they went to size me for the pants instead of giving me pants that where my size they gave me pants that slide up and down sizes so I don’t know what the point of sizing someone is if the pants aren’t the exact size they should be, the pants had holes in pockets that I dropped stuff out of. I asked others in the wedding party and they said there’s had no holes and there pants where fitted right for them

I have no idea what would make anyone give this place a bad review. I got married last year. Service was top notch. Truly professional people who pride themselves on providing outstanding customer service. As a matter of fact, I need to rent a quality suit. Top Hat is my first choice.