Tower Health Urgent Care - Newtown

The overall experience was excellent. It was easy to make an appointment. I did not have to wait long when I got there. The staff was helpful and caring. I definitely recommend utilizing this urgent care center.

Dr. Mangiaracina was extremely thorough & professional in his examination. He explained everything from how to use the medication, potential diagnoses & outcomes, what to watch for & report, to how to ensure my safety. The staff were very professional yet friendly, patient, & understanding. There was minimal wait time. I would highly recommend them to family & friends.

Been here twice. First time waited about 2 hours in the waiting room with blood dripping from my head. Doctor gave me bandage and sent me home for a $200+ bill. Can’t blame them too much for that one, I should’ve left after the first hour of waiting. Second time I waited several hours in the waiting room while physically convulsing only to be in the office for 15ish minutes, have the doctor look at me for maybe 3 minutes, run absolutely no tests besides looking in my throat and up my nose, say my symptoms seem like the flu and prescribe me tamiflu. Turns out I was completely misdiagnosed and had Covid and Sinusitis, which could’ve been immediately revealed if they had just run a single test. I could’ve avoided taking the overall useless tamiflu which side effects made me even sicker and not had to pay for a visit to another doctor that eventually found out what I really had. To add insult to injury they billed me for a “long visit” which according to my insurance company equates to a visit of at least 30 minutes long, which it certainly was not. When I called and asked why they billed it for a 30+ minute visit, I was told that they have a contract with UHC that allows them to bill that way. I will think twice before ever stepping foot in any Tower Health facility again.

Tower in Newtown was excellent! The waiting room was less than 20 minutes and they listened to what I wanted as an out come for removing an infected cyst.

I walked in with horrible pain, and I left feeling relieved and educated on my situation with organized discharge instructions. I’m so glad I chose them:)

So much easier than the hospital!

This visit with Dr. Anthony Mangiaracina was a total failure for patient care on all dimensions. I would never recommend anyone going to see this doctor. In fact, I would wholeheartedly advise against it and this facility because the organization clearly does not care who they employ. 0/10

The doctor my 81 year old Mother saw was truly awful. She has a case of severe shingles. The pain she had from the shingles was so unbearable for her the night before and that morning. Which was the reason for the visit to Tower Health Urgent Care in Newtown on the morning of 1/1/23. The front office staff and the MA who brought us back to the exam room were warm and friendly. When the doctor (an older gentleman) came in the room he asked why we were there, I told him that my Mom was in pain from the shingles. He looked at me and again asked “So why are you here? ” Sighing loudly- like we were bothersome to him. This man clearly was not in the mood to see patients that morning. Maybe he should have not agreed to see patients on New Years Day. When I asked him if I could give her an OTC nerve pain med, he immediately cut me off and said “I don’t write for that” not letting me finish my question. My Mother is an 81 year old Korean woman, she does not speak English well and was in a lot of pain, hunched over and could only nod or shake her head. This doctor’s behavior was not all professional nor had an ounce of bed side manner/empathy. After talking for max 4 minutes he gave her a script for Valtrex and left. I am in the medical field, I know that will do nothing since I told him she has been having symptoms for over a week and more importantly, he knew that too. I feel that if I had brought my fiancé with us that day, we would have been treated much differently.
Even if the doctor could not help w meds, compassion and bedside manner for patient’s illness matter. Patients go to doctors trusting in their guidance and professionalism in the time of not only feeling sick/pain/injury but in the time of feeling helpless.

I am not interested in some generic automatic apology response from Tower Health. I think the best medicine for them is writing a negative review of this terrible experience and making sure family and friends and the public stay away from this doctor and facility.

Also on a funny note, Tower Health requested me to submit a review via text message and so I did- with a 0 rating. The review would not go through because “review text is too long” even though I fall into the character parameters. Lol ok.

Terrible, terrible, terrible… the way they treated a 5 year old was just awful. The management there is completely disconnected from reality. They told us to wait for almost 2 hours since there were 8 people ahead. We only saw 4 of them in the waiting area. I asked where the others were and was told that they were waiting in the car. I asked if ok to wait in the car as well. We were told yes so I took my little one who was running a fever back to the car. We returned less than 30 minutes back there hoping that we will be seen just to find out from another receptionist that we were placed to the back of the line. We waited and noticed that there were at least 3 people who came there after us who were let in before us…when I asked why, the receptionist who was constantly playing with her phone went to the back, and one of the nurses with darker hair was literally laughing while my daughter was running a higher fever. I asked to know her name and the name of a manager and I was told that they could not give me any such info.
If there is an institution in the US who can hold these businesses accountable I would love to know whom to speak with.
In the meantime, I searched for other urgent cares in the area and found others with higher ratings that will definitely use in the future.
Never ever will return to these unprofessional folks who absolutely think it was funny and were laughing of us with my daughter sick and running a fever.
Shame on them

I hv been suffering from fever chills body aches for last 10 days thinking it was viral they did flu and Covid testing came out negative then provider tried to take sample for strep- first she didn’t bother using tongue depressor to get a better sample gaged me 3 times then responded by taking a sigh with OMG! She basically said we can’t do anything where now I may end up with pneumonia. No empathy and zero care!

Quick line, all working people were very nice and professional. Thanks a lot for help you provided to our family.

Great urgent care. The wait it’s little bit long but otherwise everyone are nice and kind and helpful

EXCELLENT. Very nice and welcoming reception. Short wait time, even for a Monday. Shanty, NP. Was very sweet, explained everything to us. HIGHLY RECOMMEND.

The staff seem nice. The facility was also nice. I waited 3 hours and was told I'd have to wait another 45 minutes (only because I asked). There were two people ahead of me and then two people came in after me who got called before me. I ended up leaving before I was called to see the doctor. I was in a lot of pain and just needed x-rays to make sure that my ankle wasn't broken. At the same time I had things to do and I couldn't wait another hour.

Everyone was very professional and explained what they were doing and why. I went for a Covid test, which was negative. But they diagnosed me with the flu. Yes, I have had my flu shot for this season. I would not hesitate to use them again.

Very good and efficient staff! The nurse practitioner was awesome! Would highly recommend.

I walked in to an almost-empty waiting room, I think there were 1 or 2 people there. I was immediately greeted by a very friendly person at the front desk and called back to go into a room right away. From there on I felt cared for and like I was in good hands. I text my husband from the room to tell him that I was getting the most "thorough" checkup I have ever had. The doctor and nurse listened to my every word without making me feel like I was wasting their time and made sure that all of my concerns were addressed, they didn't miss a beat! If you need quality care and can't get in to see your PCP for 5-7 days, I highly recommend Tower Health in NewTown, PA.

Staff was very pleasant and professional. The doctor who saw my son took his time to hear what the issue was and was very thorough in his feedback and plan of action.

I'll never go back! Sat in there for over 2 hrs with flu symptoms, that turned out to be Covid, Jerry Springer blasting on the tv that on one was watching. Receptionist and dr unfriendly and lack of empathy. I'll go to CVS or RiteAid next time; made a note of it.

Took my husband there for some gastric disturbance and a little tightness in his upper chest. Did a thorough exam including a cardiogram which was normal. The PA did not stop there however due to his family history, he sent him to the ER for cardiac enzymes. Luckily for him, as he had had a mild heart attack which would not have been picked up otherwise. Great place.