Toy & Comic Heaven, Willow Grove PA

One time I bought a DS and an incompatible charger. Didn't realize it until I got home. I made my way back up there and wanted to exchange the incompatible charger for a compatible one. The clerk was rude and said I needed a receipt. Then I said, "Well can I get some money off of this charger that I don't want? " He still won't budge. It is their job to tell me if I'm making a mistake. Avoid this store at all costs.

Great, I just got a graded comic I needed for my collection. Staff is very pleasant and never feel rushed there. One of my go-to places.

We always find what we are looking for. I take my 7 and 15 year old there. 3 stars because the people that work there are MISERABLE! Smile. Chat. Or at least answer questions without making customer feel like they are bothering you.

They have a pretty good selection of vintage figures and comics. The employees are kinda hit and miss with their helpfulness. Prices are pretty high.

Went in to look for pokemon cards but honestly probably wouldve been better off going to retreatcost in penndel. Sure they have a pretty big selection of singles but everything that is marked is usually a lot over what it should sell for, asked the guy at the counter if there were wiggle room with the prices and he said he couldn't adjust the prices. I ended up putting back a bunch of cards cuz I didn't want to pay an extra 5-10 bucks on cards that are absolutely worth only a couple bucks. Also everything in their pokemon cards section is so disorganized I felt awkward cuz i spent like 20-30 minutes digging through their cards cuz everything was in weird spots

Everytime I go in the store I want to leave as soon as I see the kid at the register, super rude and doesn’t even have the courtesy to greet you when you walk in. I spent 200$ on trading cards in here and couldn’t even get the guy to look up from what he was doing, felt like I was getting rushed the entire time, and didn’t even get a thank you for spending so much. Jim is nice, as is the other owner who’ve I only met once, but the dude that’s working register is a liability to your business. Games are apparently all tested, got a gamecube and resident evil 4 on ps2, gamecube was gross and sticky on the inside and I had to buy a Gamebit screwdriver to actually CLEAN it like it should’ve been in the first place, buttons sticking and all.resident evil 4 didn’t even play I had to get it cleaned at gamejunkie. Will not go back and will tell my friends to go elsewhere.

I hit up the shop when I'm down that way and thier open, so once every few month. It'd been a while since I had the chance. Today I inquired about some accessories in the case. The employee said it wasn't priced. And began to put it back, saying it probably went with something. Even though there were none of the figures for the accessories were present. I asked if there was a way to find out. He said nah, they may have went with something that was sold and they forgot to give them with it.that screams poor customer service. He proceeded to toss them back in the case and close it up. Talk about money walking out the door. Don't have the time for customers, and have no interest in helping them. I did buy a fair priced item I wanted but gladly would have added to the purchase.

Best store for vintage star wars stuff! You pay for what it's worth so you really don't have to worry about being ripped off or the owner being greedy. I go to a lot of comic and collectibles shops and this one is in my top 4.

I was here, I had my sons Pokémon card looked at here. They owner was really cool. The was nostalgic Mecca here. As real travel back to your childhood. I wish I had kept all my toys in my basement, because they are not worth a small fortune. I can’t help but to tell my friend about this place. There was a parking lot in the back. So just do it and walk done memory lane

While their merchandising is standard faire for a specialized hobbyist store, their customer service is in need of a full redemption. Visited this location three times and bluntly I felt unwelcomed in their establishment. Basically ignored each time while searching for items, had my COVID-19 safety protocols breached with no care for my own safety, and when completing purchases at check-out tendered cash was snatched out of my hand with a clear hint of hateful energy felt. I will not be venturing to this location anymore, and will tell others of the disrespect experienced.