Tractor Supply Co., Lititz PA

Good Old Fashion Customer Service

My wife and I wanted to purchase a lockable storage unit this past summer and found one we liked online at Tractor Supply so we decided to drive to a local store and check it out. Even though it was a few more miles away we decided to drive to the store in Brickerville at 70 W 28th Division Hwy, Lititz, PA because it would make a nice scenic drive.

I also needed to find oil change supplies for my new Zero Turn mower. When we got to the store we were greeted by a nice young woman who directed us to the section of the store that had the oil filters. I could not find what I needed so as decided to move over and look for the locker unit. There in the middle of the store, we met John Wolf who we later found out was the store manager.

We told John we wanted to purchase a particular storage unit we saw online. John helped us locate the model we wanted and then he asked us if we needed anything else. We told him I was trying to locate an oil filter for my Toro Time Saver Zero turn mower. I had seen one just like mine in front of the store. John took us right to the parts section I have previously been searching in. He located a likely fit but then walked me out to the mower in front of the store with the filter in hand to let me confirm it was a match.

I then inquired about garden hoses. John walked us over to the garden hoses and gave us a detailed review of the hoses they had. They had a much larger selection of hose than I had seen at any other stores. They also carried a number of very heavy and high-quality hoses. It was amazing how much John knew about each one. He could tell us what customers had said about most of them and which ones he felt would meet my needs best. Not the normal experience where you ask a question about a product and the store employee looks puzzled and then reads you the label.

Then after we checked out John personally helped us cart the new storage unit and our oil filters to the parking lot and helped us load the very heavy safe in the back of our SUV. I warned us not to try to lift it by the plastic straps that bound the packaging together. He told us they could break and cause someone to fall. We were impressed with his thoughtfulness and attention to detail. Very nice!

John was very friendly and helpful. We really enjoyed our experience. The Brickerville store is a little out of our way but we will certainly go back. It’s worth a few extra miles for good old fashion customer service.

I had intended to write the review months ago but lost Johns name so I finally got around to calling the store to get his name so he could receive the credit he deserves.

Thanks to John Wolf for a really fruitful and pleasant shopping experience. So nice when that happens these days.

David & Jerilyn
Lititz, PA

Beautiful store! Clean and organized. Great selection and the staff is so warm, friendly and helpful. Most of all, my sweet little Vera Bear loves to shop here and visit with the customers and staff. She is always offered a treat from the cashier

Most tractor supply stores are not this clean and organized. Was greeted when i came in ans latet was asked if they could help me. Felt almost as helpful and friendly as ACE Hardware. Impressive!

Bought our first brand new Cub Cadet tractor. They had the best price that I could find. Very Happy!

Not the store's fault (everyone there has always been very nice) but when you order for curbside pickup there are 2 problems:
1. The person you designate as picker-upper doesn't receive the text from TSC that allows you to "check in" at the curb.
2. When you do click on the link for curbside check in you have to manually enter the order number. How ridiculous- the link should take you directly to a pre-fillled form so all you have to do is enter vehicle type/color.

I go here often, like a lot! Between my 22 chickens, 3 dogs, pet bunny, parakeet, gerbils, fish, and our outside fish pond, this is our go to place for all of those needs! It's very unusual if we can't find what we came for. In fact I most often leave with more then I intended to buy!
The staff is always the most friendly and helpful! Even when we took our new puppy and she had a little accident. An employee assured us that was part of their job, didn't make us feel bad at all and even reminded us to please bring her back in soon!
Absolutely one of my favorite stores!

Always a good experience at the Lititz location.
Shelves are normally stocked well.
Lots of varied products available.
Pet wash station.
Vet vaccinations on a monthly basis in warm weather months.
No mask required!
Pleasant staff
Plenty of outdoor parking

Ideal location along route 322 right after route 501. The go to place for anything farming. Has a decent supply of garden equipment and farming themed clothing. Thier machinery is not top end, but if you are looking for a quick solution and willing to pay the going rate, this place is definately an option.

Great convenient location with a great selection, clean environment, friendly, helpful and knowledgeable staff.

The people there are very friendly, but not creepy friendly, and have always gone above & beyond to help if you have questions or can't find something. The store is clean & well kept. But. 2 times now I was playing beat the clock on a Sunday night. Well tonight, being a Sunday, I arrived at 6: 36 & only need dry cat food & litter. I kinda started panicking when the doors wouldn't open because they are only ones that carry a special food that I need & i travel a several miles to get ther and was completely out of the food so I knocked a few times. A young lady walked up with two customers trailing behind her and she politely explained they were closed. I mentioned that it wasn't 7: 00 yet, but she just said 'sorry' & I walked away. Appreciate this store, but kinda miffed now. I can understand an emergency or something, but no one seemed in a hurry & I'm pretty sure she could've let me grab my 2 things quickly. Open til 7: 00? Then be open til 7: 00.

Chris was extremely welcoming and very helpful as well. Thank you for making our shopping experience so nice. The whole store was kind as well.

The manager was on the floor and very helpful. The store outside and inside was clean, along with stocked shelves. This is the best TSC I've been to in central pa.

I enjoy shopping here once or even twice a week. Always greeted by a friendly and helpful staff. I shop here because they do not enforce the mask garbage like some people cry about. They might lose your dollars but they're making mine.

This store has the basics. I am writing a lower review due to the fact that they do not sell ANY work/utility pants for women. All of the pants are for men, which does not fit me. I work outdoors and have purchased women's pants from other TSC stores.

Tractor supply has a lot of great items but I went there to purchase a pellet gun and they had two air rifles that were well under what I was looking to spend, and no air pistols.
The cashier was friendly but no one working on the floor to help me find some pet supplies I was looking for.