TruGreen Lawn Care, Malvern PA

My TruGreen experience in the last 2 years has been very positive. In a word, fair pricing and good reliable service.

I couldn't have imagined the service, follow-up and response would be so poor with TruGreen. It's impossible to get a response or action from the local Malvern office and corporate customer care is even worse.

If you're looking for lawn care assistance, my advice is to use a local mom and pop business that will value quality service, their customers, and quickly resolve issues when they happen. Don't be fooled by the "known" TruGreen name as their lack of service and follow-up causes more headaches than a customer should need to experience.

So far so good. Just nice not having to worry about the lawn myself.
After 8 months:
Lawn is looking worse but that was part of the plan. Looking forward to fall aeration and seed. We should be looking good pretty soon.
I really do enjoy not having to worry about treating my lawn myself.

Different tech shows up every time and each one is equally clueless. Spray half the yard and leave without completing job. Burnt spots all over lawn and weeds everywhere. Avoid at all costs!

Honestly one star is too much for True Green! They did a spot treatment and it killed absolutely killed large areas of my lawn. It looks horrible. I have called them 6 times and they keep saying someone will call me back and no one ever calls. Customer service is the worst I have ever seen. The fact I have called and told them they killed my grass should be concerning for them and a good company would send someone out to take a look and repair. Absolutely no response from this company! If you’re thinking of using True Green, let my experience make up your mind. Don’t!

Today is my third call where I was told issues being escalated to branch. NEVER receive calls back. Over a year of service and my lawn looks awful! Bare patches, tons of weeds, a variety of different grasses growing, treatments for weeds while its raining and/or about to, poor seeding, etc, I can go on and on. Finding new service!

This specific branch is very horrible about how they go about business. They only care about numbers and getting as many houses done as they can (this is up to management not the workers) which is super contradictory seeing as you would want to do good work for more houses right?

Overheard all this branch cares about is numbers which isnt really going to get them anywhere. Quality=better numbers. At the end if the day all they care about is hitting every house. Kinda couldn't believe that. This is all from inside sources but you dont have to take my word for it!