U-Haul Moving & Storage at Washington Blvd, Pittsburgh PA

They sent our uhaul boxes to the wrong storage center. Cost us $2,500 to ship it to the correct location. They never told me the place I was moving to didn't do uhaul boxes. Had to rent a truck unload our boxes into the uhaul truck. Then unload the uhaul truck at our new house. All more expenses.

I asked the rep what I did wrong when I placed the order. She said "nothing". I was transferred to a supervisor who was supposed to give me some kind of a refund. Didn't accept they messed up. Was told that her supervisor would now call me the following Monday. They never even bothered to call.

Don't usually review places but I was impressed with the ease of moving and uhaul was quick and efficient with renting and the after hours drop off since we hit traffic and rain on our travels in and out of the city and was delayed a few hours. Definitely recommend them.

They sure make it easy. Picked up my rental and it took 2 minutes. Dropped off my rental took even less. Awesome service, thanks Vince.

Vince and John were both really helpful and got us the supplies and truck we needed to do this move. Would definitely recommend!

I’ve had the misfortune of going to this location three times this year. All three times the staff has had terrible mask hygiene. I saw a staff member pull down his mask to sneeze. If you can’t trust them with the little things, you shouldn’t trust them with the big things.

UHaul Moving and Storage on Washington Blvd is absolute best! I have a storage unit at this location and the customer service is top notch all the way. Helen Terry is the CSR that ALWAYS handles my account. Not only does she know her storage units, but ALWAYS GIVES OUTSTANDING SERVICE! Ms. Terry's knowledge of her job, along with her professionalism, friendly, welcoming demeanor is a refreshing asset to UHaul on Washington Blvd.or any UHaul she works! Thank You for Your Top Notch Customer Service!

We didn’t even pick up the truck that we reserved because my husband and I were reprimanded by a rude employee for driving in the parking lot. The lot was completely full and we were looking for a spot when an employee came flying through the lot in a truck and layed on his horn at us. My husband explained that we were looking for a spot and trying to turn around to which the employee rudely responded with “its called reverse. ” We gave our business to a smaller truck rental up the road.

Vincent was so helpful to us and I highly recommend! Our towing hitch was seized up and we couldn’t get it out and Vincent helped us right away even though they were super busy at the time. I really appreciated how accommodating he was!

The worst location in a 80 miles radius, rude staff, unhelpful staff, long waits over two hours every time I go, equipment always wrong, dirty store, dirty equipment, untrained employees. Not recommend for anything.

Did the job but not a good experience. Reserve a pick up truck and a motorcycle trailer for one day, arrive 20 mins earlier before pick up time, they draft a contract with fee for two days because of that but the staff failed to explain this back at that time. Only the next day the manager called to explain after I spent 20 mins writing and email with screenshot indicating what went wrong, which could be avoided if the staff could explain this at pick up time. Next day at drop off, the same staff impatiently refused to examine the truck and trailer while I was at present. In the end I received the final bill, though the second day fee and taxes removed, they charged me fuel that I did not use (returned the truck more gas than it had at picked up). Sent emails twice and called as well (number not reaching the store, but customer service instead, looooong wait time), no response. It is not about the extra few bucks, it is how I was treated the whole process and waste of time due to confusing messages and chaos management. I also overheard the same staff complaining with another customer about how much he hated his job, which seems very unprofessional to me. Not sure if this is a UHaul issue or just this store, but I would definitely not going back to the same store next time I need it.

I went to rent a box truck and when I returned my truck my invoice was incorrect. When I called to speak to someone regarding this issue I kept getting different answers on what I need to do next. The next day I returned and spoke to an “acting manager “ by the name of DJ. He was extremely rude and did not managed the issue in a professional manner.

Avoid, avoid, avoid, avoid. I've been to this location several times now and they are routinely rude, patronizing and a headache to work with.

Everyone who enters your shop has a problem - they have to move their stuff. Your job is to help them. If that's such an inconvenience to you, why did you open a U-Haul franchise? Every time I go into this shop it's like the owner is having an existential crisis.

Purchased a hitch and installed here. Top notch professional service from Kevin and Michael. Thanks!

This Uhaul sucks rude employees and notice no management ever tries to have a rebuttal for the bad things people say.because they know it’s true

This is the worst Uhaul rental location. Everyone had an attitude especially the manager. After we payed we were billed additional charges. Don't even think about calling these people, they will turn it around on you and make it your fault. I will never use them again. If you're smart neither will you
PENSKE HERE I COME

I have rented from this U-haul site and they have always been friendly and provided me with the best customer experience. I will continue to work with them.

Rented the smallest Uhaul from here over the weekend, and they gave me an estimate of 69$. When I checked my account on Monday, they had charged me another 50$. When I called, they said we had gone over the "estimated mileage" by some miles, so that equated to another 50$ for some reason. I never received a receipt with actual charges, and the person I spoke to was not extremely helpful in explaining why a few extra miles meant an extra 50 dollars. Won't be returning.

I called your store to inquire about boxes I could use for shipping artwork. I spoke with Adrian who was extremely helpful and enthusiastic about the different options available to me. I highly appreciate this level of customer service and will be making a trip to purchase some boxes soon.

Very rude and charged us for gas and wouldn't buy back our TV box after he said he would.terrible customer service.would not recommend this location!

I had the worst experience. They overcharged me. The guy (Brian) never check the truck to check the actual miles on the truck and now im getting overcharged for his mistakes! First and last time. Would not recommend this place. I talked to 5 different people nobody can help me. Never again