UFCW Community Federal Credit Union, Wyoming PA

Awful online experience. Automated call makes it unnecessarily long to make a simple daily limit increase take an hour.

This bank gave me nothing but problems. My online account would always lock me out from access. They wouldn't.get me logged back in by phone and I would have to take public transportation, and walk a mile through dangerous traffic sideroads to get there. They hold on to your money and when a reservation merchant such as U-Haul doesn't refund your money back to you after a reservation cancel, they keep. And they wanted to send me a job offer, probably for some low-ball, wage offer while I make all the improvement as is usually the such case.

Over the past several years UFCW has gone from a really great bank to an okay one. Their people get more rude and less helpful all of the time. Somehow they allowed a transaction to go through knowing the money wasn’t there to cover it. (The money wasn’t there because Walmart said that direct depositing money to UFCW was suddenly not possible anymore). So rather than denying it like they would if you used it in the store they allowed it and then proceeded to give me charges for being overdrawn. I received a letter in the mail, a week before their due date, telling me that I had to put money in the account to cover their charges or they were going to shut down my debit card. I wasn’t able to do that due to paycheck issues so I figured fine shut down my debit card since we weren’t using that account much anyway. I just checked it to see if they added any more charges to find out not only did they shut down my debit card but they closed my entire account. Ive had that account for over 25 years but do they care nope. So very disappointed in what used to be a great bank.