United States Postal Service, Philadelphia PA

Went to the cottman and frankford Philadelphia branch, associate was great.
I'm sorry I didnt get his name, I was mailing a passport renewal application. He asked me if I wanted him to check it to make sure it was in order, I told him sure,
Glad I did, had some issues that would have delayed it getting processed.he was wearing a navy veteran hat and wore glasses with a beard.he should be commended for his professional work ethic.and I and my wife thank him for his service.

I had something important to mail and needed to purchase a mailing envelope as well. I showed up at the branch on Frankford and Cottman Avenue at 3: 20 pm (closing time is 4: 30 pm.). There is a sign on the door that says they are closed for lunch from 1-2: 30 p.m. Due to staffing shortage. Why weren't they open at 3: 20 pm? Lights were out and grate was down over the counter. Not impressed.
On the way to my next stop, I decided to use the Roosevelt Mall post office which I should have known better to use. Customer service is horrible and there are always lines. One of the clerks shouted something about if you had boxes you can leave them on the counter. Unprofessional. I needed to get in line because I had to pay for a mailer I purchased. Will be avoiding the Roosevelt Mall post office from now on. I could go on but you get the gist.

Unfortunately I would give it 0 stars! This guy (in a navy veteran hat) has a horrible attitude. The mail IS NOT THE NAVY! You're working on the USPS‍️. Terrible attitude for 9: 10 am!

The lady is very nice and helful, but they sometimes close before the posted hour without any notice. They should have made a notice to prevent wasting time of me and other customers.

Where is the mail at they come when they want I already filed a police report for my missing mail vista st hasn’t gotten mail since Thursday and my informed delivery shows that I had a lot of mail so where is it stop putting these lazy mailman to work they stealing mail if my mail don’t come today I’m going back to the police station. Poor customer service and lazy mailman hiding people mail stealing stuff

If I could give them a 000 I would.clerk said she is at lunch for an 1 1/2 with customers in the office. Kept saying hello and no one ever came out! What a total disgrace! I have never heard of this in my entire life.

If I could give this USPS a 0 star it will be great, first of all I have no idea why is this USPS even open when they can't even take care of customer. I went here to ship mult-packages the spanish lady giving me attitude saying you must be in line for ever 10 package you have.

An employee of this office has openly admitted on her social media accounts to ripping up mail-in ballot applications. The complaints against her need to be thoroughly investigated and, when confirmed, should result in her termination as an employee.

I like this Post office. The girls there are very nice and always willing to help. The lobby is always stocked and clean.