United States Postal Service, Forest City PA

This place has changed and gotten much better since they got rid of that old postmaster Ann whatever her name was. She always smiled but had no idea what was going on in her own office. The place used to be Non-Stop mismanagement and issues every day with packages and our mail and days with no mail. Sometimes the mail would come at 8: 00 a.m. Or noon or 4: 00 or 7: 00 p.m. Nowadays there's rarely a problem and things seem to run a lot smoother. Even the carrier guy says it's a world of difference and less people quitting since she was let go. Her and her assistant at the desk that used to be there we're just horrible to customers and rude unless they knew them personally. I always felt like I was on defensive walking in and there was an ax to grind. Not anymore of the new postmaster seems wonderful and always smiles and as courteous. Glad to see the new postmaster knows how to do his job and run his ship. No more waiting 10-15 minutes in the lobby for service or to have something looked after. Good job