USCIS Application Support Center, Philadelphia PA

Staff in this ASC is setting the bar for any fed/state office. They are compassionate and extremely professional. They go extra mile to help us out in the often times confusing process and in these covid times.
It was a seamless, quick and effective process.
I saw them helping out people that forgot greencard or even a day after appointment due to some extraneous circumstance.
Simply super nice and professional all around, especially the staff that is at the entrance.

Very efficient, polite and helpful staff. There is no need to add anything else. My experience was totally positive.

I had my biometrics in here, took me less than 5 minutes to do the biometrics. All the staff was helpfull and very nice. Excellent job.

Can’t get anyone one the live assistance nor am I being helped at the build.it’s not my fault covid-19 has delayed my case

Excellent attention, the process took me less than 15 minutes. In general, the whole staff was very nice.

I had my biometrics appointment scheduled here. My appointment was at 3pm, reached here by 2: 30pm, place was pretty much empty and I was out by 2: 50. Plenty of parking available, polite staff, extremely clean and all necessary Covid precautions are taken.

-Very nice, clean, professional.
-3 stars because there is no way to access this place by foot - neither a sidewalk nor a crossing with streetlight by the building!
I had to walk with a stroller along the road with heavy traffic plus RUN across the road to enter uscis because no car would stop there even for a baby in a stroller. Dangerous.

Great service. In and out for fingerprints in 5 minutes. If USCIS in general would run like this place, many people would be happy.

I was greeted right at the entrance. The security lady (very nice) asked me what I needed to do. I received clear instructions from her about where to proceed. The lady who was calling the serials (I don't know her name, she was speaking Spanish as well as English) was extraordinarily nice to me and other visitors. She genuinely helped me in the process, I really needed that help that day. I was amazed how she took time to explain to me the situation regarding my appointment. The line moved fast. Got in, got out quickly. Great service. Big parking lot.

I do not recommend walk-in for this location. They were quite busy with many appointment holders.

They're very nice staff, friendly, respectful and responsible.
God bless all men and women over there and God bless America.

Professional and very friendly staffs, I had appointment at 8am, arrived at 7.50 everything was done at 8.20am. Our traveling took longer time than the process there

Excellent service staffs are very nice and friendly had an appointment at 10am came there early and got finished early went home before 10am so fast. Thank you uscis staffs

My sister-in-law had a 2 pm appt. Due to poor weather conditions wanted to get there early. She ended up arriving by 12: 30 and was greeted by the sweetest lady, assisted enthusiastically by all and was on her way home by 1 pm. Wonderful staff! Could not say enough nice things about her experience. This place is terrific!

Every positive review is so so true. Service here is swift and I was done in less than 30 mins which included filling the forms and waiting on line down to the biometrics proper. Staff, right from the security guard, at the centre are so polite, nice and professional. Thumbs up to everyone.

Extremely professional and friendly staff right from the doorstep. Very quick service too. Thank you for making my visit pleasant and keep up the great work!

What can I say, BRAVO" the person I spoke with on the telephone was polite, professional, and accurate. I was inform step by step the condition that was necessary in my case.

May it pleased the USCIS Application Support Center, I write this as evidence.

The USCIS employees here provided better customer service, with a smile, than most businesses. I am impressed. Thank you.

Fantastic service by all the staff from the moment we entered the facility and until we came out, it was all done within 30 mins. There is ample car parking available if someone is specifically looking for that info.

Great experience at this ASC center, kind people and willing to solve the problems.
All the staff members are very helpful and friendly. They deserve 5-stars! Thanks for the service!

Don't go there unless you have a an appointment on that day. They will not accept you as walk in and will not show any sense of understanding or reasoning for your request, let alone willingness to even communicate. I would generally never recommend this place to anyone unless it's absolutely necessary.