Verizon Authorized Retailer - TCC, Willow Street PA

Nick was very helpful with getting my new phone and watch. He explained some of the features that were different from having an Android phone.

This store is awesome. It was my first time here and Nick was very knowledgeable and helpful! I really appreciated all of his help and I will be sure to go back with any future needs. Thanks again!

Brittney is a shining star among those working at Verizon. It was a good experience. She was knowledgeable, holding down the fort, keeping each customer waiting comfortable and easy. She deserves many thanks from us and from her employer who I hope appreciates her service to them.

Micaela was very helpful and knowledgeable. She helped me get a new phone when my old phone was giving me so many issues. As well as helping me set up my husband's new phone. She explained everything that we will be paying on out bill. Wonderful experience!

Melody was EXTREMELY helpful today. She was able to troubleshoot with me for about 15 minutes and solve our phone set up problem. My daughter got a new iphone yesterday and we couldn't get everything working until we called and spoke to Melody. She is a lifesaver and would work with her anytime!

Melody at WillowStreet Pennsylvania Verizon store is amazing. I had major phone issues and she not only very tech savy but also a very friendly warm and patient person.

We were very hesitant to upgrade our phones, because of previous experiences. We went into Kendig Square Verizon and were blown away. We had the pleasure of dealing with Macaela and her manager. They were very upfront, didn't pressure us into buying anything we didn't need. Macaela stayed after closing hours to make sure I got my new phone that day, it took forever to transfer my data. I even let Macaela know that I would be willing to pick my phone up the next day. If you're eligible for an upgrade and are hesitant, like I was, this is the place to go. All other service representatives were great, but I had the pleasure of having Macaela and I've also had my monthly bill lowered dramatically after receiving a new phone. Definitely the place to go, not to mention I received better discounts on my wifi and eliminated other monthly payments I didn't know were being charged.

This is a fantastic Verizon store. I didn't buy my phone there, shame on me. However since finding the store, they have solved my problems and provided me with misplaced equipment, equipment that I have lost. No pressure just honest service. In each case Nick was the representative that helped me. GO THERR.zmuch better than the zverizon owned store at zBdonyGg

Very pleasant experience! Came in with my family after switching from another provider and Micaela was super knowledgeable of things and helped us out a bunch.

Had a medium problem with an order, but after helping me understand what happened, Micaela went for above and beyond helping it get made right, and even saves me hours of frustration of SIM card transfer and I will definitely use the store again. Great customer service

Thank you Nick for teaching me the two finger swipe to activate the navigation bar to turn off "Talk to me", which is a most nasty feature.

Nick at Kendig Square Verizon is amazing. Very helpful, patient, saw him many times deal with many issues and customers by himself today (I was in there 3 times!) and he has exactly the same though it all. He was very impressive. Fabulous customer service!

Micaela was fantastic setting up the 4 lines for my family. She was so helpful, with setting up our S21 and our sons phones. She helped us unlock our sons at&t phones to put on Verizon. As well as submitting the rebate for $450 BYOD gift card.

Nick helped us get the new iPhone and was very patient working with us and Att to get us switched over

Wonderful experience! Nick and Mickey are wonderful and joyful reps to work with! They are the reason I’m happy to switch!

They helped me out after an issue with customer service. I purchased a phone on Sunday and was given information and I had questions so I check my bill on Tuesday evening where things didn't seem correct. Nick was great with everything he explained on Sunday but apparently my patience weren't the best because I expected everything to be correct by Tuesday evening. I used the message service on my my Verizon app and I almost left Verizon because of the person that I spoke to. She actually used text message to yell at me with an explanation point And was completely wrong with everything she said especially because me being a customer and upset she should have tried to help and she did not. So I came in to Verizon again and they explained everything step-by-step where Nick was correct and they were correct and Micaela was very helpful and so is Brandon. I am still with Verizon and after many years of being with Verizon because of the store I will be staying. But never use the customer service agent with the My Verizon app because you will want to leave too because of the way they treat  you. But if you get a chance to come to Willow Street or if you need to talk to somebody then come here and they will help solve your issue.

Everyone in the store was really helpful. They answered all of my questions, and helped me through things that I didn’t even know I had questions about yet.