Visionworks, Willow Grove PA

Extremely slow service. I will be changing places for eye wear. I had to wait 2 hours for simple contacts lens check. With only 2 customers sitting at that time.

Unhelpful/unknowledgeable sales staff. Went through my exam and was told to just go grab glasses off of the wall. No explanation as to what my plan will cover, what my options were, not even where the men's glasses were. Sales guy kept telling me my insurance rebate was a coupon for more galsses despite the card clearly stating a rebate. I was told that they don't offer any type of shipping. I later saw that its clearly stated that they do on their website which would have been helpful since the store was so far away. Ended up having to return my glasses to get my prescription corrected at the Oxford Valley location which did a much better job and offered a much better experience.

Wonderful experience. Everyone here was very pleasant, helpful and knowledgeable — Especially Glori!

I just want to thank the staff at Willow Grove. The Dr Concepcion and Gloria who helped me pick my frames were both amazing! They were friendly kind knowledgeable. Highly recommend!

I took my son for his eye exam yesterday at 4pm. We had masks on. While in the exam room, the "doctor" walked in and asked my son if he was fully vaccinated. My son said "No". This "doctor" then proceeded to take a piece of tape and tape the mask to his face on the bridge of his nose and under his eyes. I was absolutely dumbfounded! It actually took me a minute to gather myself. I finally said "Please don't do that! " She said "He's not fully vaccinated. " Now, this chicken fresh out of college is a doctor. She hasn't the slightest idea on how this Covid thing works. Your vaccination doesn't prevent you from contracting Covid and his lack of vaccination doesn't make him anymore dangerous than you. Also note, she did NOT put a piece of tape on her mask. My son's nose piece was clipped to his nose as it was supposed to be. So a mask was not enough. My son had to go through the whole exam breathing in carbon monoxide as there was nowhere for the toxin to escape from. Her vaccination was protecting her and my 11 year old isn't eligible for a vaccination so she decided to punish him for it and restrict his breathing. All the while, she was rushing through the exam like she had something else to do. I finally asked her if we were keeping her from something. She was speeding her way through it. She did her job, but looks very careless as it looks like it's just her job and not patients. I ordered his glasses though! I can't say enough about through customer service up front. Great people! I would suggest getting company shirts to look a little more professional!

I do understand - Covid times, and I didn’t realize that appointments were a must.but with no customers in (or maybe one in) the guy who was free would not let me in to take a quick look at the eyeglasses. I don’t think it’s a good service. I would need to take a quick look and order eyeglasses online. I came in at 5: 25pm and needed max 10 min to look at a very limited options I have with my petite face, the guy told me on top he had to clean everything before the closing. You should do cleaning after the customers are gone and after the store closed at 6pm as per store info. Before 6 pm you are still considered open, could spare 10 min with no customers in. You just lost a customer at this location for sure. You have to adjust to the current situation and be understanding. Offering me to come in on Monday thanks - but you are not open late hours so I can’t come in after work after 6pm.guess you just have too many customers to quick out.

09/25/2020 An update: I've never heard from anyone from the store after the promise to look into it. Just ignoring their customers. I almost never ever leave bad reviews, just trying not to make any troubles even for the people who don't care about their clients. What happened was the most unpleasant experience for me and this time I want to leave a bad review, cause it's not right. Ended up going to another place and picking a good pair of eyeglasses with a pleasant customer experience. Hopefully, my comment at least will encourage a better service and no one else will be kicked out of the store!

Purchased 2 pair of glasses here with an Rx from elsewhere in early March right before COVID hit. Was very happy with both pair in quality and vision. Last week I went to put on my Calvin Klein frames and they wouldn’t sit right on my face. I brought them back for an adjustment, but it turned out a decorative piece had fallen off and resulted in them fitting improperly. To my surprise they replaced the frame FOR FREE and are just going to pop my lenses in when the new frame they ordered arrive. What a great policy they have, and thankful for their great customer service in the optical end. Not to mention that I felt very safe; they were being very cautious with COVID taking temps at the door and using extra sanitation measures. Very happy!

This message is for Dennis Barr.

Visited Park Place, Willow Grove, PA store today. Colleen took my call and got me scheduled immediately. Chris fixed my glasses. Fabulous team. Kudos to Chris and everyone at the Willow Grove store.

Beautiful team to look at, so thank god it’s an eye place because you just have to SEE these guys. Not only polite and very efficient, but informative in case you have no EYE-dea about optical care. Dr. Russel was extremely thorough and even plays some soft jazz through the exam which I love -

Extremely pleasant experience! Was in and out within half an hour with eye exam, great staff, was able to obtain prescription day of. Would definitely be back again!

So I promptly lost the glasses that they sold me within a week, called the store trying to get a break and they said no, $341 but they'd let me carry over the $30 insurance that I'd purchased for the lost pair. I get there and they knocked it down to $285.that was really nice of them

Very friendly and professional service. Took time to answer all my questions and look at various money saving options.

RIPOFF! Another chain that is useless and extremely overpriced. Kept waiting for service by someone to help, kept waiting by the doctor. Stay away from here - poor quality

Bent the frame of my glasses and after several times trying to fix correctly they told me that the frame is ready to break, but were not going to replace the frame even with me buying the warranty until the warranty runs out. The quality of the higher end frames is lousy, the rest of the service is good-but the buy one get one includes only the basics and anything else is extra including the 1 year breakage warranty, save you're money and go somewhere else