Visionworks, Philadelphia PA

My sister's family comes here. Takes a long time for one person. Bit she gets 50% off with the AARP card. So that's really cool.

Bad experience, bad attitude by manager Michelle at Cottman ave. In Philadelphia, two month wait then they gave away appointment becouse the 2 pm email was not answed for 4 pm appointment, no other emails in the two month waiting period, Also phone call says call back if not coming, manager didn't even know what the automated call says

Went there last nite. Staff was friendly n professional. From bn greeted at door, eye exam, explaining an answering my questions, thanks to the Dr who took his time with me, an thanks to the gurl, who walked me thru picking out glasses, didn't even rush me.thanks Britt.lil cutie.

Was going to stop in tonight and check this place out and see about scheduling an appointment. When I pulled in, the receptionist was sitting at the front desk with no mask on. There is a sign on the door that says “Masks required! ” I watched someone go in and the receptionist, who just stood up, had to quickly grab her mask.

The point in wearing masks is so you do not spread COVID if you have it. She was breathing all over the desk, keyboard, and anything else within 6 ft of her. I took a picture for the irony.

Wouldn’t recommend this place and will probably call corporate tomorrow.

Bad, very bad attitudes. I made two appointments but when I went in, they tell me only one appointment made.the other have no sign of making appointment.my daughters took few classes off to go to the appointment.the attitudes were also very bad.

Vision works (cottman ave.) is the first place where I got my eye glasses, unfortunately here is my comment

employee - they just point to you the choices (frames) and the price, they don't even help you to find the perfect frame that fits to you.

Scheduling - it sucks, you have to go through those numbers, and it doesn't even ring to the store that you want to contact.

My first experience with Visionworks was when I was walking into the store. The glass was so clean that I walked into the door. A few hours later after receiving my glasses I walked into the door again. Had to have my glasses readjusted

The front desk staff were kind and helpful. I went in to have my glasses repaired (a simple screw replacement) and the staff went above and beyond to fix them up.

Bad experience with customer service. I wouldn’t recommend this location to anyone. Staff at this location are not very helpful or friendly. Spend your money at a location that wants it and is willing to help you.

The employees up front were nice and professional, the doctor not so. Mr. Pius Jung was curt in addressing my questions. I was advised that there were significant changes to my vision and that I have cataracts in both eyes. Obviously, I was quite concerned and Mr. Jung seemed put off and at times, defensive when addressing my concerns. The exam itself did not take that long, yet he was anxious to get me out. He did not act in a professional manner.

It was not a good experience and I HOPE THAT MY NEW GLASSES ARE CORRECT!

Had just bought a pair of Ray-bans and they got loose so I decided to take them here and they fixed them free of charge in only 2 mins, great service and friendly staff. Would definitely recommend.

I will never go to another place. Staff is always friendly and willing to answer any question. They breakdown price, with or without insurance. They helped me on 3 occasions. They didn't charge me for a simple readjustment either. They are super friendly and strike up small talk with clients. I love that! It breaks the ice for a lot of people!

Pleasant staff that helped me find the best deal with my insurance that I could afford. Dr. Hassey was very thorough as well.

The staff there are incredibly friendly and will have both the time and patience to assist you with just about anything. Not to mention there is a HUGE variety of glasses to choose from!

The employees at visionworks are trained on upselling. Most insurance plans co- pays include lenses with frames. Vision works will always try to charge you for them. Call your insurance provider to make sure you know exactly what your entitled to before to go to RIP-OFF VISIONWORKS

If I could give this business a zero star that would be appropriate for these guys worst staff with the rudest people on the face of the earth I spend 500 bucks and get treated like trash I will make sure I will never go back here and post about this location on all my social media so none of the people I know can give their money to get treated so poorly.

This is by far the worst Vision Works I've went to. Save your time and skip this so called eye care center on Cottman. The staffs are rude and do not treat the customers with respect. Especially while you are asking for eye care questions, they become irritated. CHANGE YOUR STAFFS! As for the eye care service by the doctor, it's better.

Very rude, unprofessional people with nasty attitudes. They do not know how to speak to people. I will never do business at this location again.

Worst customer service ever. They don’t know anything about customer care. Unprofessional! They need alot of training. They depend on the big traffic to do their sales, otherwise these people can’t stand if there is competition. I wish my insurance work with another provider.

At least half the price of that other eyeglass company which claims to be the best in the land.
Great service