Visionworks Delco Plaza, York PA

Le’ashia B Couldn’t have been any nicer! She was so kind and patient, and had the knowledge to answer all my questions. I will come back again, I definitely recommend her

A little over 6 months ago I went to buy my son's glasses. At the time there was the BOGO promotion so I agreed to buy 2 lenses.
Some for school and one for sports. I put insurance on one of the lenses.
Today I am going to make a claim on one of the lenses and they tell me that the system does not allow me to buy the lenses this year.
There is no way to see if I have the insurance. If I don't bring proof that I bought them, they can't do anything except pay in full. He also tells me that they changed the system this year so that could be it.
So by changing the software they lost information and there is no physical evidence because they don't have anything on paper.
It's unfortunate that they don't give me another option. Now I have to see if I keep the physical copy.

Chantel (spelling?) was amazing, all the ladies were. Very helpful. Great exam. Thank you all so much.a warning make sure you have time to be at your appointment and be on time. Thank you again ladies!

I had an amazing experience here! Everyone was so kind & helpful. We talked, laughed, and listened to each other. I’m terrible with names, but all the Women working on 11/10/23 were amazing! They went out of their way to help me get glasses that look good. I told them I was on a tight budget so they ALSO provided a coupon so I could actually afford it. The tech who did the exams was really kind & thorough. I was a bit nervous about it being “telehealth” but it’s a virtual doctor looking at all of your results. It’s all the same tests & procedures. The doctor is just online talking to you like FaceTime. I’m definitely coming back here! Everyone & everything was great!

The workers here are really kind and helped us pick out glasses. The doctors are remote, which are different from last year! So many glasses and sunglasses!

We really didn't have to wait, probably because we came in an hour before closing time.

Every time I come here with my husband who is disabled, we get the best treatment and care from Leashia B. She is very attentive, detailed, and so pleasant. We absolutely love her and she should get a raise.

Love the service And the wait time was very quick. I would definitely recommend Visionworks to friends And family.

LeAshia and Rochelle are amazing! They got us right in for an appointment to get glasses for my 6 year old son! The glasses came very quickly. These made this process very easy! Highly recommend!

I'd give them 10 if I could. The staff there are super nice and do a great job. There is a shortage of eye doctors and unfortunately that can affect wait times and being seen. They do try very hard to help as much as possible. Please be kind to them!

We had a long wait. The staff there were constantly trying to reach ANY doctor. They updated regularly that they were doing their best to reach someone. No doctors were answering their calls. I think we were there almost three hours and that time no one ever gave up trying to get those doctors to respond.
They possibly profusely apologized and did everything under the sun to help. You best believe I'm happy to go back. They care about their patients. I truly value how hard they worked. They will always be appreciated by me.

Thank you very much Delco ladies for everything you do. You really go above and beyond and I'm grateful to you

READ BEFORE YOU BOOK — Now that I’ve picked up my glasses & have no intentions on coming back, I’m ready to share my experience (s). For one, they don’t inform you that 90% of the appointment is waiting hours for a (remote) provider on a screen. My appointment took a substantial amount of time. Second to that was just the professionalism of this place or lack there of. I listened to the women there speak about other patients, discuss adult toys and also smoke in front of the glass (the store front) —which is extremely off putting. Although the wait time was the least disturbing, they sent away a patient due to lateness and still had me sitting there way passed my appointment time. I ended up having to leave to pick up my son and continue on another day because the appointment was taking so long. Upon arrival to PICK UP the glasses, there was a lady & her daughter in front of me. The daughter asked why the total was what is was & the lady behind the counter had the audacity to say “that’s what happens when you don’t have insurance” LOUD. The mom was clearly embarrassed and whispered to her daughter “watch, there are people behind us”. She ended up stepping to the side to call her husband about the total. I’m standing there in disbelief that she would say that & not deal with them with some sort of discretion. I just grabbed my glasses quickly and left. That bothered me because I’ve been going to Visionworks since I moved to York. I’ve had federal insurance most times, except the last two visits and never experienced anything like this. The last time I was here they were extremely unkind. For some reason, they treat people with state insurance or no insurance differently. When I had federal insurance I had no issues, I got the best service. I remember at the appointment before last, I asked what the allowance was — the lady pointed over to the clearance rack and say “anything on that rack” I kept my cool, but was super offended and the place was packed. I had paid out of pocket for glasses and contacts before so I’m not understanding why you took it upon yourself to determine what I can afford. That is why I asked the allowance. My last visit, same thing happens. Points to the cheapest glasses there. Both times, I decided not to order a penny more in eyewear, I was so disgusted. To see that mom embarrassed in front of her daughter and myself — was really unfortunate. This place either needs a new team or needs to work on professionalism, tone & handling people with grace. Lastly my glasses were falling apart after a week. Both of the sides are about to come straight out of the glasses due to poor welding and are BEYOND loose. It’s really pissing me off for lack of better words, because I just got them. I’ve been dealing with loose glasses since the first week and they’re getting progressively worse. That’s all.

Le’ashia is amazing and I had the best experience with my appointment today she helped me pick out my new glasses and also fixed my broken sunglasses. She was every patient and made me aware of the process and every respectful I would recommend her -!

Came in for some glasses and ended up making the most beautiful experience with my 3 yr old Leashia was absolutely amazing and kind. Ill forever remember this day

We had great luck and service in the past. It has turned into a joke. Will never go back. They should tell you when you make an appointment that it's done remotely now, there is not a Dr.there. Slow spent 3 hrs there. Went to pickup the glasses had to wait 45 minutes to get waited on. Glasses were horrible one pair I had double vision with, second pair vision was a little better but the lens were ground too small you could pop them in and out without loosening the screws. Ended up getting the money back. My wife's glasses weren't any better.

Chantel just fixed up my glasses for free. Readjusted, bent, and cleaned back into shape. Will return for repeat business. Just wish they still had the in house lens crafters. That's why 4.5/5

I’ve been coming here since I moved here and I must say never had an issue with their staff very helpful!

Le’ashia staff was awesome with me. Kind and patient in everything. She was professional and I recommend her.

Very friendly and helpful staff. Huge selection of glasses, (styles and brand). If you need specs or contacts, I’d recommend one hundred percent.

After waiting 2 months for an appointment I was informed there was a wait. When I asked how long they say 20 minutes. Not bad, right? Then I'm told there's 2 other people in front of me. So that's at least 2 hours maybe more. Why even mention 20 minutes? Why didn't someone call me when you got behind? Worse customer service ever. I will be going elsewhere and would never recommend.

I had an exceptional experience with VisionWorks at Delco Plaza PA. From the moment I walked in, the staff was welcoming and attentive. Staff displayed a deep knowledge of their field, addressing all my concerns with patience and clarity. The thoroughness of the eye examination was impressive, and the staff was exceptional and professional. The staff and Doctor took the time to explain each step and its significance. Their professionalism and genuine care for my eye health truly stood out. I left the clinic feeling confident in my diagnosis and treatment plan. Without a doubt, the Doctor and the staff provide top-tier eye care, making my visit an outstanding and reassuring experience. Makayla (Sorry Spelling) was patient and attentive and sales floor staff was magnificent and knowledgeable. The sales approach was not pushy but informative. I will be bring my whole family to the eye doctor at this location and we are 6 in total. Also, leaving a heart felt review/Yelp Review about the high tech equipment, the immaculate and pristine cleanliness of the front of the store, displays, exam areas, and rooms. The staff went beyond patient care, they went beyond compassion and care. I loved this day and felt special and cared for. Thank you to all.