Visionworks King of Prussia Mall

Save your time and money. Took me 3 hours for a simple eye exam and ordering glasses. Service is terrible as well.

Everyone working here are extremely polite, friendly, and patient. Staff members were very helpful and overall it was a pleasant experience.

The best experience with Visionworks I have ever had. The manager was friendly and assisted me with the insurance issue. Totally recommend this place to everyone!

Worst place ever.i get contact lenses and i get 3 different appointments.the last one the doctor told the guy at front desk to get my order and he told me i don't need to do nothing else they will call me when my order is ready.i call 3 times because past 2 weeks and every body told me nothing yet.and the last 4 time i call the girl told me is not order there for me.for real? ! I was wating for nothing.so whu they told me they will make my order?

I visited VisionWorks in King of Prussia PA for the third time since 2017 today. Once again the service was excellent. The people working there are great. They are friendly and incredibly helpful. I have come to expect great service from them and I wasn't disappointed again today. They out did themselves, finding my insurance coverage, fixing my old glasses, and giving great advice for new glasses.

Had an appointment for new glasses, sat around waiting for sales person. They seemed to help the walk-in customers and not the customers with appointments. Very disappointed with how this was handled.

Horrible i had to give her my name 10x over the phone because she didnt understand me smh. Not to mention she told me my glasses would cost $180 + with my insurance smh lol

Welcoming associates but had to wait for almost 10 min as associates were arranging the glasses. Usual visionworks outlet with eye exam available at the spot. In need to technician, would suggest to go before 6 pm! Few of available brands- Nike, Columbia, RayBan

Apparently there's a 15 minute cancellation policy that isn't communicated to you during scheduling, nor posted online when scheduling. I arrived 19 minutes late for an appointment that they initally had to reschedule. I left work early and unfortunately hit some traffic trying to get there. The receptionist was rude and not helpful.

My husband and I have both been here in the past and had very pleasant experiences. It is highly unlikely we'll continue to go there now.

A bunch of bull first off directions are horrible 2nd I called told them I was lost & I lost my spot which was very important for work but they didn't care one bit GO ELSEWHERE!

The staff @ this location (atleast with whom I interacted with) was extremely rude, with little to no knowledge of the questions I was asking them about my lenses. I am definitely not making any purchases from this location!

Elysse was extremely helpful and had the most pleasant disposition as she helped me tighten 3 pairs of eyeglasses 2 weeks ago - when I wasn't even a customer of Vision Works! I now have my first appointment this week at Vision Works in the King of Prussia mall. Elysse is the person you want greeting you as you walk in - her smile is infectious!

I went to Visionworks inside the King of Prussia Mall on 04/08/19, and had the best experience ever. Ivelisse, was so knowledgeable with helping me pick out a wonderful pair of glasses and explaining my benefits. Because of Ivelisse and the entire Visionworks team at King of Prussia, I will definitely return.

If only having nice people matters when you purchase eyewear than this place will do. The selection of frames is limited to black and or silver frames. There were no colored, brown or tortoise colored frames. The first pair of glasses I bought were selected based on Visionwork recommendation but when my family saw them I had to return them. The nice person at Visionworks had an “attitude” about return-exchange but I finally got the exchanged glasses after about a week to 10-days. Last note: For the first time in 40-years of wearing glasses the frame broke after only 1-year which leads me to believe the quality of some brands is low. When I brought them back for repair they wanted $75 to reconnect the part that goes over the ear. The lens were fine. I am not going to Visionworks for future eyewear.

They are the best. You can get th glasses you need and have them make to you specs.
I had my own hi end frames done here with my script in less then 9 days.
I will allways come here.
Thanks Lady's

They messed up my original order, which ended up pushing my pickup date back a week. Once the lenses came in they looked like something out of the 70’s. The lenses were to thick and weren’t anywhere near advertised, considering my glasses script is so low it would never look like that to begin with.my current glasses are from LensCrafters. Needless to say they’re awesome, look good and quick there as a business. I went to Visionworks because they had the frames I wanted but I won’t ever make that mistake again. Stay away from this company they’re not reputable and helpful in any way. I would advise going to a different vision store.

I had a very good experience at VisionWorks in King of Prussia Mall. Ivelisse was very helpful. She really took her time to help me. Very Nice person & dedicated to her work & helping people.

Everyone was very friendly, helpful and knowledgeable. We did not have to wait long.
This is my second year going and my husband’s first. Our experience was very good, my visit this time was even better than the first.

I came I'm the store today and needed new glasses I didn't know what kind to get that matched my face. These girls are very nice and helpful. Also! They helped me with in insurance and all the questions I had. Im definitely coming back to this store.

I got my prescription and frame from there but then got my glasses/progressive made at somewhere else because It was cheap there. After I got my glasses I was not comfortable with them.seems like far is fine and able to see computer only through center of glass lense. I contacted vision work and wanted an appointment with Dr again about the issue I am facing. The staff argued with me for almost 45 minute before giving me appointment with a different Dr. If I have wore those glasses that would have ruined my eyes and must have increased my number. They were giving stupid reason oh your lense is not made correctly, try for sometime, progressive lense take time to adjust. I am not giving bad review because I got wrong prescription but because they did so much drama to make a second appointment with Dr. I hope these people understand that their simple mistake can ruin somebodies eye.