Visionworks Millcreek Mall, Erie PA

The Visionworks in the Millcreek Mall is amazing. The staff is incredibly helpful and went above and beyond for me recently when I had an issue arise with my glasses suddenly. A special thanks to Amy for her understanding of my situation and quick handling of the issue.

Amazing staff! I came in and got my exam, they took me early and got me the glasses I wanted plus they was able to get me new lenses/frame for my broken glasses I had. They worked very well with my Insurance and Ionly paid a small co-pay! This place is phenomenal. I highly recommend them.

I had great services from Malik and Norman gave the best deals for my eye since me and my family came here

Been a patient here since I've started wearing glasses and have always had THE BEST service ever. Definitely recommend them! Working with Pete, Amy, and Hayley I have never had an issue and they are always there to help!

Visionworks is the best! This is the best place I have ever gotten glasses! The reason I wanted to come here is because you can exchange them for any reason if you are not happy with them! The lab did an awesome job as I can see perfectly with my prescription and I have a very complicated one.
FAITH and SHELBY are amazing employees. They were so nice and very helpful. They did everything possible to help me in anyway they could. I will always come back here in the future.

I had an amazing time at Visionworks and the whole staff always takes good care of me! Thank you!

First of all. I ordered my glasses over a month ago and picked them up on 9/22/21. Upon leaving the store, I felt like my legs were 10 ft long and couldn't walk properly. I went back a few days later to see if adjustments would help. Now they are so bent at an angle that adjustments didn't help, but I gave it the old college try for a week. No good. I went back and ordered a new pair through "Norman". He informed me he put a rush on the order and it would be here in a few days. I called him the following Friday. 5 days later.and they weren't in. He said give it a couple more days. I begrudgingly agreed. I called back 7 days later and they STILL aren't in and "Amy" couldn't find an order! So she reordered them and put a "rush" on them and said "give it a couple days. " That was yesterday. We will see if they are in by Friday! Well, nm. It's Thurs and I called and was informed that it's taking longer than expected! Wth!? I will be in for a complete refund TODAY! Thanks for not standing behind your product!

They gave me the wrong contacts and I keep telling them that it's wrong but they refuse to listen or do anything about it. I have the receipt that shows a different pair was ordered than what was suppose to be ordered but they refuse to do anything about it. Not going back

Very professional and courteous personable friendly staff took the time to make sure everything was explained would recommend highly

This place is totally chaotic the prices are outrageous. Takes forever to get your glasses And there's an additional charge for getting glasses sent to you $15, WOW
Will not be returning

Not very impressed. Ordered contacts a few months ago and my one contact still isn't right. I went in Fri may 14th to talk to them about the problems with my contact. The girl said she will talk to the Dr and most likely he will order another trial pair that will be slightly stronger. I've been waiting over a month to get the call back. Still nothing. So I called. Talked to some guy who works 3rd party answering phones for vision works. He then had to transfer me to the store. Surprise no one answered. Now he told me I have to wait for up to 24 hours for them to call me back. 1. It should not take a month to get contacts in. 2. I wanted to talk to the store. NOT someone in India. 3. Now I have to wait for them to call me back. I have to work tomorrow. Smh guess I'll just start going back to Walmart.

If you are searching for a place to get glasses, contacts, or just a comprehensive exam, go see Jen and her team. Excellent care, quality, and service.

I needed a new set of glasses after mine had broken at work, everyone there was super helpful. Shelby was amazing with helping me find new ones that fit me perfectly! Plus she helped me get a set of frames that day so I didn’t need to wear my broken ones any longer!

The women at doctors are were fantastic, they were very friendly and helpful. Gentlemen who took care of me to find frames not helpful at all. He didn’t help me find what fit my face or what would work with progressive lenses all he did was sit and wait for me and my husband to come to his table. Then he wouldn’t say what he thought about my frame choice. My vision is so bad that I have to rely on others opinion when plucking out frames, he was of no assistance. The last time we were there we had a woman who went out of her way to help but not this time, you need people who want to help not just collect a pay check. Unfortunately that’s what this world is coming to.

I just drove a half hour to pick up my contacts. The store is supposed to close at 7 PM. I showed up at 6: 52 PM to find the store already closed. I am so annoyed. I will just add it to my long list of reasons to never go back to this place.

Super Helpful and friendly staff. Great prices and my glasses were ready before the Estimated Completion date! Can’t wait to pick them up!

I went to Visionworks on 3/20. I was greeted quickly and taken for pre-evaluation by Katy, who was patient as I got adjusted to some of the new equipment, particularly the one used to examine the retinas. Dr. Berkshire was very professional during the exam and gave me great information. I bought glasses hat day and Hayley did an outstanding as she helped me get glasses that were both aesthetically pleasing and could accommodate my prescription. It was a great experience and I highly recommend it.

Pete did an amazing job fitting new glasses AND contacts into our incredibly tight budget. The entire staff was superb. Pete's patience and outstanding customer service put this father of 3 who usually settles for less, into a complete set of corrective lenses that I otherwise would've waited months to afford separately, all with kindness & understanding. Tremendous!

The eye doctor gave me the wrong prescription. I was provided sample lenses to try for a month. I ended up having to go back and talk to someone. I couldn’t see properly through my lenses. The woman I spoke with said “it’s normal your eyes are just adjusting, here try this other brand” I still couldn’t see! So I ended up going back and was given yet another brand to try, two months of walking around with the wrong prescription definitely wasn’t fun. I ended up going to another company and that eye doc looked at my Visionworks prescription after doing my exam and said “this is way off! No wonder you couldn’t see”. I’d avoid this place if you can. They truly don’t care about getting your prescription right or not, Visionworks made me feel like it was my fault I couldn’t see out of the lenses they gave me. Listen to your customers! We know our eyes and we most definitely know when we can’t see.

Edit: I sent an email to Visionworks a week before I posted this review. I still haven’t heard from anyone.

I had the best experience here due to Hayley and Lynsie, they helped me out with picking the right pair of glasses! The OD Techs were so amazing it was a overall great experience I would recommend everyone to come here!