Walgreens, Lansdale PA

Consistent worst customer service. Now I’d rather drive an extra 20/30 min elsewhere instead of go here. The cashier usually at the register is always rude, rushing, and responds to questions with attitude EVERY TIME. Some employees are helpful & professional but this employee who is often at the register gives a problem every time & everyone I’ve spoken to who has been to this Walgreens have had the same experience. He rushes through questions we have, and never acknowledges sales or valid coupons, he has a new reason every time one is presented as to why it’s not valid. Not sure how the customer service here has been tolerated.

I've always preferred Walgreens to the rest of the chain pharmacies and have been a loyal customer for more than 20 years. I appreciate the fellow that used to work at the register, gave me a heads up when the readers were BOGO. But that was before Covid. Walgreens never got their act together, and especially this place, their customer service in the pharmacy has suffered. And I'm close to ending my relationship with them. Their Pharmacy needs to do better.

I am on my final straw with this place, and have begun researching other pharmacies to shop at and get prescriptions filled. This store is always understaffed, and the pharmacy is a nightmare. They have now unfilled my prescription two months in a row before the window they gave me originally to pick it up is over. The lady once tried to argue with me about where my prescription is stored after I told her it will be in the refrigerator. I've been refilling my same prescription for years, I think I would know where it is stored. The pharmacy staff is impatient, and don't even attempt to call them over the phone unless you want to be talked down to like you're stupid for asking simple questions. The wait in line takes forever. The pharmacy staff will purposely ignore you for a minimum of 5 minutes, rather than help you get your prescription. Please, if you're looking to switch pharmacies or looking for a new one, don't choose here.

I’m not sure if the volume or staffing but it’s usually and issue to try and call and get information regarding your refill; one RX has automatic refill and it never refills automatically. Then I have to fight in the phone to get it addressed. It’s draining and probably time to move pharmacies. Please staff them according so they can help the customers.

Never be satisfied from this place,
Pharmacy experience is good but store not