Walmart Auto Care Centers, Philadelphia PA

Walmarts auto service center are always slow and horrible but its the star employees who make it great. I needed a new tire to replace the spare and had a pick up order that was taking forever to fill. I ran back and forth with auto center and the pick up service area until finally at 5: 30pm on 11/29 the lone young African American male working the desk at auto services aided me by actually putting in an effort to check my tire status. He actually found my tire sitting right outside with the order status not updated. He was able to push the order through and give me my tire in time for my installation appointment at a different car shop. I waited for hours inside the store and non of the other employees tried to help me at all except for telling me the order isn’t ready without even checking the back. That young man needs to be given recognition for his effort in maintaining the last bit of customer service at Walmart. He’s too good for Walmart.

I called the first time and someone picked up then put me on hold right away, must have forgot about me because I waited a half hour! Then I hung up and called right back, but all I kept hearing was the machine saying"Welcome to Walmart Auto Care", then it just goes competed quite. Same thing continues to happen, can't get a hold of anyone at all!

I usually dont make bad reviews but don't go here. I walked in asking if they got time for an oil change. Mind you it did not look busy. They say yea 30mins. I said cool. He put me in the system. Waited 2 hours, they never touched my car and he said he never put me in the system.

Needed a car battery, the price quoted over the phone was less than I paid in store. Don't know what happened with the less expensive battery?

Wow… so my back tire had a tiny hole and was leaking air. They somehow replaced one of my front tires with the damaged one while installing two new tires in the back.

2 days in a row everyone standing around no one wants to work eye rolling.awful customer service.they dont have time

Purchased a battery for my vehicle they installed free it’s a 3 year warranty also. The guy was nice who helped me. I went after work so 15 minutes wait due to other customers ahead of me. Another 60 minutes as a wait to get battery installed because other customers cars getting service was ahead of me. Price for my battery was fair and less expensive than nearby competitors. Walmart gave me 12 bucks back for recycling my old battery. Lady that checked me out said I can call for an appointment in future. Busy day for everyone so glad my issue was resolved.

The Automotive Department at this Walmart must get paid for doing Nothing at all! They don't answer their phone seems like never, but when they do they Always put me on hold and never come back and answer it.
How does this Walmart get customers without ever answering their phones!?
How do they set appointments?

I went with my sister to buy milk for my baby and she was also going to buy a woman african american who did not want to sell me milk because my sister had already bought it. We went together but without separate accounts, she told me to go the next day

Terrible service, do not recommend.walk slowly, very lazy.it was necessary to change the oil, waited 4 hours, in the end they could not unscrew and did not change the oil.lost half a day