Walmart Auto Care Centers, Tarentum PA

I drove out to get an oil change, nobody showed up for work that day so the auto center was closed. Called the next morning, they said they were open and to come on in. I drive out there and they say they’re booked for the day and can’t take me. I make an appointment for the next day at 11 am. I drive out for the 3rd time and get signed in before 11, lol hey didn’t even start working on my car till 12. I get a text my car is done and nobody comes out to check me out for 10 minutes. Then I get this worker who huffed and puffed because he had to do his job. I couldn’t even believe how terrible the service was. Never again

I don't usually write reviews but thought this was just over the top bad customer service-this is only the second time I have ordered from their website, but not the first time I got tires from them. I ordered the tires on their website because they only had either the cheapest low quality or the highest cost in store. Paid for the tires and installation online and scheduled my appt. The day before my appt. I called and confirmed that they received my tires and they told me that they had and confirmed my appt.time. About 15 min before my appt. I get a text that my appt.was cancelled, I tried to call and they did not pick up the phone. I get there and explain the situation to the young guy there and he said the system showed that they arrived but they can not find them anywhere. He told me there is nothing more he can do and to call the Walmart customer service number to try and get it fixed because they can't track them since it shows they received them at the store. I called them and asked if they can just have the order reshipped to the store or even my house so they I know for sure they arrive and they told me that it was not possible since the store is showing they received them. I asked if they could possibly just call the store and give them the okay to give me tires that they have in stock and I'll pay the difference but maybe with a slight customer service discount and again they said not possible. They then told me they can issue a refund but that it will take 10 business days to receive and they can not process it faster than that. I had used gift cards for a partial payment and they told me those would be refund onto the walmart wallet and would have to be used online and can not be used in store and the rest would be sent to their billing for refund. I asked them if they can issue an E-gift card and send me it in email so I can at least use in store for groceries and again they told me no and that I will have to use it online, like I will trust their online ordering again. 10 out of 10 WOULD NOT RECOMMEND trusting their process and shipping and think that their "Customer Service", and I use that term loosely, is sorely lacking!

Horrible. Don’t come here. Ordered a tire a week ago for a flat and scheduled an appointment to have it put on. Upon arrival, they told us they canceled our appointment without notifying us. Didn’t give a reason for this. We stayed because we didn’t want to drive on the donut. Then they put us at the end of the line to have the tire put on. Waiting 2.5 hours past our appointment time just for a single tire change.

Absolutely terrible.

Made an appointment to get two tires on. After a 90-minute wait, they canceled my installation appointment and then came out and told me that they couldn’t get the lug nuts off. From other reviews, it seems like that’s a usual thing here. And I find that difficult to believe considering I, a 5’1” girl in her 20s, was the one to put them on. So I left with the tires and will put them on myself.

I got in my vehicle afterwards and felt my steering wheel - they had scraped up the leather on the wheel! It’s difficult to see, but you can feel the texture difference and can feel the untreated leather underneath (it’s almost sticky). The scratch is right where I put my hand. When I alerted the employees of what happened, they took a look at it and just said “sorry”. Considering filing a small claim but I don’t even know if it’s worth it.

What a ridiculous waste of a weekday morning right before Christmas.

Came in 4 for tires, only got 2 installed because I was told they couldn’t get the lug nuts off, dudes thought it was a joke they were leaving me with 2 new and 2 old tires when I have a truck that has 4WD, these dudes are a joke and the shop is trash, I wouldn’t bring my sons electric toy hummer to here!

Mikey the mechanic is a little weirdo and tried flirting with my girlfriend while doing my brakes. He should probably stick to doing his job rather than trying to take peoples girlfriends.

Don't order tires online from here, they will literally NOT hold them for your appointment, and sell them to someone else.

They do not answer the phone. And take a long time when you do get service. And I had signed up for service online and it said the parts, tires, were in stock and ready then I got a cancellation email saying my apt was cancelled due to not having items in stock. Go elsewhere especially if you need tires. They are cheap but you have to deal with sososo much.

Good service and friendly people that word there and do their best to help when able. Called a lot and got no response but when I went in the manager explained how they’ve been short staffed and it’s difficult to be able to manage everything but once they explained everything I can tell their doing their best to provide quality service and be as helpful as possible. Very helpful guy and knowledgable. With such short staffing the wait can sometimes take awhile but it’s followed by the peace of mind that things are going to be done right. And reassurance that once the shop is fully staffed again the regular business hours will return! A little understanding goes a long way! Will definitely be returning for future work that needs done.

Terrible. I called to schedule an oil change and the guy said we don’t have any openings today and hung up.

The manager would not pro rate my tires his name was Jose and if I get in a wreck when it snows he will have a lawsuit against him The tires are bald

Doesn’t take appointments for oil change like other Walmarts. If you can’t staff the place, shut it down.

The wait was extra long due to them only having one associate working in auto at all time that can work on cars. They were nice to me but I could hear them insulting other customers

The elderly gentleman at the register was NOT friendly at all, infact I think he hates his job and people in general, I came in during the week for an oil change, and the crabby man said, " we have an appointment at 11 and then they are going to lunch" and did not offer to fit me in at a later time, mumbling stuff I could not hear what he said, this is not the first time I dealt with this at the Pgh Mills Walmart, but I can tell you it is the last. If you read this review please encourage the elderly crabby man at the Automotive register to retire, he's ready.

This place is a joke, called on a Monday like 50 times and no one answers the phone, i then show up in person to get 4 tires installed and the 2 guys working the tire center say they are closed due to staffing issues which i understand but i said well it would be NICE TO ANSWER YOUR PHONE AND TELL ME THAT BEFORE I DRIVE HERE! If your closed for the day, have some common sense and have a automated voicemail setup stating that. Poorly run establishment.