Walmart Vision & Glasses, Johnstown PA

To be 100% honest They try there hardest to NOT accommodate you
Quote “ Oh NO, you can’t buy any contacts off of us you never came in after your exam to get” FITTED” for your contacts”?
“If you pay us $25.00 we will sell you contacts, since you missed your contact lens fitting after your eye exam 3 weeks ago. ”?
Even though I’ve gotten the exact same contacts at the same prescription power at the exact same place 10 years in a row!
No offense but the most recent time I picked up a pair of contacts from them I asked could I wash my hands and the heavyset woman with glasses that worked there said to her coworker “
Why does he have to wash his hands? And then I asked to use some of their saline to rinse the new contact off before inserting in my eyes, the same woman who’s been there at least 7 years or so said to her coworker “ why does he need to rinse them off for? ” Wow, it’s not coming out of your pocket they’re a trial pair and the saline is a trial size bottle!
Wow, extreme poor customer service, if they worked for me I would’ve fired them before I hired them!
The above statement is 100%
Accurate and true to the best of my knowledge!
Charles t Platt

I've been going here for years & never had an issuse. Great selection of glasses & very friendly.

I was very impressed by the professionalism and attentiveness of the staff. They were very helpful and caring. And the selection was very impressive. I’ll be back for sure!

Very professional and knowledgeable. My 6 year old broke her glasses while we were on vacation. The manager was able to get a replacement pair shipped to our home, without any hassle, and they were waiting for us when we returned.

The staff was friendly and knowledgeable, good selection of glasses, overall a great experience.

Dont bother calling. They seem to have an allergy to answering the phone. Other than that they have treated me well so far

Staff was very professional and helpful. Manager was able to answer clearly some questions I had about my insurance. Very pleasant atmosphere.

Had a terrible experience here with DR RICHARD WAY. I went on a Saturday and was early for my appointment, but bc of waiting and hour, I had to leave for work so I rescheduled for the following Monday. I was 15 minute early, but had wait over, two hours to be acknowledged by the doctor. While waiting, I had pleasant conversation with other customers also waiting. I'm the time I briefly mentioned that I had been waiting a very long time and once again had to leave for work. The doctor finally came out and was extremely ride to me and was condescending I'm front of a group of other people on the office, accusing me of yelling and told me I was late, when in fact I was 15 minutes early and still waiting nearly two hours. An actual Walmart employee felt so bad bc he heard how I was treated and had me speak to the store manager, bit unfortunately it is two separate employment. I ja e never had issues like this I the Altoona office and was very hurt and appalled by the treatment of Dr Richard Way. Don't go unless you want to wait and not treated with great customer service by the doctor