Walmart Vision & Glasses, Carlisle PA

Giving this place 5 stars only because of the lady that was working on Sunday the 3rd of September. The poor thing was there all by herself with multiple people waiting for her to open the store. She was working from noon until 5PM, alone, without any help and was still extremely pleasant to work with. Maybe that is one of the reasons why the phone doesn't get answered as so many people complain in their reviews.

Sherrie is the best. Her customer service is at the top I've ever dealt with. Straight shooter with lots of experience and advice. I always look for her when I have a problem out of all the places in the county. I always walk out feeling like a winner

I don't go often but when I do go I always seem to have a fun time. Today was no exception, I was one of the first patients the doctor saw and between the doctor and the other gals that were working, we had a lot of laughs, some good talks and all around it made for a good morning. My appointment a year ago the doctor said I was on the cusp of needing bifocals and to come in when I've reached that cusp and today was that day and we just giggled about it.

Very helpful to solve a vision problem that I have had the last 30 years.

That no one else could solve

My experience at Walmart Vision Center, Carlisle was so much more than I expected. I has some preconceived notions because of reading the review about the office being hard to reach but, decided to give it a “go”. I’m so glad I did!
I was kindly greeted by Michelle and given preliminary paperwork to fill out. Dr. Arnold thoroughly evaluated my vision needs and made a few proactive suggestions in caring for my aging eyes.
I am grateful for she and her staff for attending my vision needs. They helped me feel as if I was their priority while I was in their presence. I’m not from the “entitled” generation so the fact that I didn’t get an answer on my first phone call only proved to me that the folks working there were caring with other patients needs…as they cared for mine.

My whole experience with Walmart Vision center was a pleasant and a very good vision test. Got my glasses already and they are right on point. Thank you.

Brandi was very nice and kind and knowledgeable. She answered all my questions and gave her opinion on which glasses looked best. She didn’t make me feel rushed when picking a pair.

Was at Carlisle Store and the tech fixed my glasses. Replaced the screw. Please note I was at my optometrist office and they told me my the arms to my frames were stripped and screw wouldn't hold.

Customer service is none existent. I get that this is Walmart so shouldn't have the highest expectations but there have to be people who work in the vision department no?

Bad experience with customer service. I tried calling the vision center as well as another review stated - no one answered. The main store said they were open and someone was working but still no answer. What is all that about? If you don't want to work. Then stay home. Currently calling to report to the corporate office.

Terrible service. Called several times and no one answers the phone. I even called the store's main office and someone answered twice and kept transferring me to the vision center where no one would still pick up. I would give a -5 if it were an option.