Washington Honda

Poor salesman. Went in to buy a car, asked if we should put money down and told me it was fine, didn't need to. They were closing, it was end of day, so we were coming back in the morning. Call them the next morning and they say they sold it "for more $$". Very obvious they used us to get a higher price from someone else. We bought elsewhere and won't ever return to this place.

Buying a car from them was a wonderful experience; however, the service department is horrible. I lost my personalized plate because of them. I went in to get an inspection and the service rep handed me a completed form to get my plate replaced - the plate was peeling and difficult to read. The rep told me to mail in the form and the state would issue me a new plate. No problem…until I got my new plate in the mail and it was a generic random plate, no longer my personalized plate. The state only reissues the original if you do a rubbing of the original. I did not know this and turns out neither does Washington Honda. This plate has meaning to me, and once the state issues a plate, it never issues that plate again. I assumed that when a business hands you a form and tells you to mail it in, they know what they’re doing. When I went in to talk to the service manager, he told me that it’s the state’s fault and he wasn’t going to do anything. No apology, no attempt to make anything better or try to help. Simply ‘we didn’t know so it’s not our fault. ’ Never returning. BTW they don’t return calls; don’t bother leaving a message

I purchased a new vehicle from this place and continued to take it for all recommended services. I took the vehicle back for service and had a complain about performance. They tell me that I didn't do necessary maintenance which has resulted in payments almost 4 times normal service would cost. Upon talking to service manager I am being told that it is not their problem that the service advisors don't provide all the details of necessary service to be done.
This place has been consistently ripping off on services. If you are worried about your vehicle and plan on using it for longer term I would not take it to this place for service. I doubt they even do the necessary work on the vehicle that you pay them for!

Purchased a certified Pilot here last week, great experience, thank you Kenny (salesman)! Called in at end of a day and asked if vehicle was still available and told them I'd come in tomorrow morning to look at it. Had to negotiate a little bit on my trade-ins but got the vehicle I wanted (features, miles, price, model). Appropriately priced vehicle compared to the market. Zero pressure to buy. I did find it odd the manager didn't meet/greet us, that's usually what happens in my experience. Definitely recommend Kenny (Ken) in sales. He did not feel like a salesman which was pretty nice for once. Would definitely buy here again, if they have what I'm looking for next time. Zero issues.

Horrible service department. Do not purchese extended warranty it won't do anything. They lost my check and I've been waiting 3 months to get my cat fixed

DO NOT TRUST THIS PLACE. My car has been here since 8/3 they just barely ordered the necessary part which was on back order (big surprise), I'm being told it could take weeks or months to arrive but I'm here from out of state and my child needs to return to school and they act like they can't do anything to help. Even though I see the part is available for delivery 8/24 from a genuine OEM source. They have refused to offer a rental car and continue to take the stance that there's nothing they can do. I've offered to pay for the part if they reimburse me for it to get it fixed faster. It usually takes 4-5 calls before hearing back from someone as apparently only 2 people work the service department.

Tony, my service adviser, went "Above and Beyond" the level of excellent customer service. Nice man; had me "in and out" in no time.

If you need work done on your Honda, it's well worth the drive to Washington, PA, to have reliable, reputable, and kind service.

Ask for Tony!

Proudly signing my name to this.
Geoffrey Mackey

The electrical licht can on my mothers 2017 Honda accord. She took it there to be checked. They shocked her with an estimate of over 2300.00 stating the battery harness was cut and the entire wiring harness needed replaced. She was practically in tears. We took it to Moon township honda and they found no wires cut! None. The wire was rubbing and the insulation was worn but nothing was cut or needed replaced. I will never go there again. I feel my elderly mother was told something that she did not need and I an extremely dissapointed in Washinton Hondas approach.

Very welcoming service coordinators, proficient and prompt! I won’t take my vehicle anywhere else

I've leased my last 5 cars from Washington Honda and always take my car there for service. Yesterday I hit something on the highway & had a tire blow out. I called them @ 4: 30 on a Friday and they got me in next day. I was panicked about not having my car for work and didn't trust the donut tire. I would highly recommend Washington Honda to anyone based on my past experiences. Thanks for helping me out in a bind!

Very clean bathrooms or well-kept everything was spotless when I was here and I've been to put a few hundred doors

The used Accord that I purchased two months ago, broke an axle while I was driving UP A HILL. Scary experience. And, although I appreciate them finally offering to pay half, the car remains at their dealership until I can afford to pay for the other half. I hadn’t been prepared financially to have to deal with something like this happening so close to the purchase of it. Disappointed.
SOUTH HILLS HONDA will offer you a 6 month warranty on their used cars.

Service was HORRIBLE! I've never seen such a business that blames the customer. Wow! I was confused the whole time how I was treated. Colton was very inexperienced, however his manager blamed me for having to deal with my warranty company (Ally auto). First tried to change me 572 dollars. I had to call my warranty company. I had to give Honda the number. The following day, the rate changed to 200 dollars. I would NEVEr recommend these Jokers