Wells Fargo Bank, Reading PA

My wife and I went to this branch today to take care of a endorsement issue for a insurance check. Ally and Alma helped us through the process, quickly and professionally. Their customer service was excellent.

Very poor service. I deposited a check and understand 3 business days to clear, but 11 days is ridiculous. They continue to lie to me and say the check cannot be verified. When in fact, the financial institution that wrote me the check, says that it can. I was also told that wellsfargo does this to everyone who deposits a large check. They hold your money hostage. They put me and my family in a very bad situation as we are in between buying a house and needed those funds. Once my money is released, myself and my family are breaking ties with wellsfargo. It takes one phone call from wellsfargo to the other bank to verify the funds but wellsfargo continues to play their games and sit on their hands. Worse service I ever received from a bank.

This is the slowest branch I have ever Ben to. I have to wait 20 min almost every time I come. For a big bank they never have more then 1 or 2 people at the window.