Wells Fargo Bank, Pittston PA

Nice people, always helpful. A few too many fees. At this specific branch I did not like how they assumed my husband was the main account holder. As noted on my card, etc I’ve had this account since 1975. It’s mine and I added him. During the pandemic, at the drive through, I’d send a deposit and they’d tell me they needed my I.d. Ok I know it’s the policy by the sign - good for you, but every time my husband did the deposit, nothing was asked for! It has become a running game between us. You ALL are VERY MISOGYNISTIC!

12/22 Update: issues at the edwardsville bank too have made me decide to totally drop WF. After all these years. Going to a bank with less fees and way better customer service.

5 stars for the notary Mike who explained the process well and got my documents notarized. After having a horrible experience at the 315 branch in Wilkes Barre, I was extremely relieved to meet Mike as he knew how a notary works and which documents he's authorized to notarize. Was in and out within 20 minutes.

As a non-account holder, I should say I am pleased with the customer service.

Tried to open a checking account online. I was unable to do so, it said that I needed to come into a branch to have my identity verified in order to open up the account. I went into this branch and the lady at the counter was rude and laughed at me and said that I need to have a seat because there's people in front of me who "made an appointment". Then some guy came out and took me to his office where he said I needed to come back later because he has another appointment in 45 minutes and he "doesn't want to rush me". I don't understand why it takes 45 minutes to open an account let alone verify someone's identity, and I also don't understand why the lady at the counter was so rude to me, maybe she thought I was trying to jump the line by coming in without an appointment but excuse me, I didn't know I needed an appointment to have my identity verified and that it would take longer than 45 minutes to do so. I won't be banking with Wells Fargo, ever. It's never taken me 45 minutes to open an account anywhere else!

Came to cash my check. Felt the stares from the tellers when I walked in. Cashed my check here before, no issues. I was directed here by my manager. I just moved to PA so I don’t have a PA license. Presented my passport and ID and was denied because my address didn’t match. Didn’t make sense I even had other forms of ID but they wouldn’t take it. Weird since I came here and cashed my check before with no issues. Called both of my mangers and they said it made no sense. Asked the women and they had sorry excuses.

I came to another location, now skeptical, and they cashed it with absolutely no issue. She said my passport and capital one bank card was sufficient as a non customer. Just like this location did when I cashed it before. So I’m very confused.

Something feels very discriminatory about this place. I had a turban on and I’m black by the way. God forbid I make such accusations though.