WM - Lake View Landfill, Erie PA

This company sucks. Seems like every other week they miss my street. I'm taking my business elsewhere.

This seems to occur at least once every six weeks because they mysteriously miss us, very irritating when you call and it takes an hour of trying to figure out my address very poor businesship they just seem to miss our pick up with our big green trash tote from them out by the road.

Trying to get a real person to answer a simple question is impossible. The bot setup for phone calls exists solely to irritate you into hanging up.

Terrible, this company alone is why I think people think of Erie as a dirty town. WM is a privatized company that has a monopoly on the town. With a monopoly they can charge you whatever cost, with poor quality service. The town of Erie has trash flying around in every neighborhood, because we don’t have trash receptacles provided and they don’t pick up trash even when it’s in the side of the road. They also don’t offer residential trash dumping, unless you want to pay over $100 for a load under 1 ton. This company is a big factor as to why I want to leave Erie when I’m done with school here

Awesome Service! Super cool Drivers always on time no matter what! Super good service Cool Employees. Fast and Reliable Service. Landfill is Huge and can see from Peninsula.

Charges a minimum of $82 for any trash dropoff. I dropped off a mattress set and an old recliner and had to pay $82. I was told the only other way was to schedule them to be picked up one item per week, which is time I didn't have. Absolutely ridiculous.

Edit - Just checked and I am unable to even schedule bulky item pickup because the website says it is not available in my area.

Service is very unreliable, hard to talk to a person, if you do, they are not local & not willing to deduct missing service from my bill which has almost doubled!

The weeks leading into Thanksgiving, New Years and week after New Year Waste Mgmt simply cancelled mine and my neighbors service. Forcing us to remove our garbage from roadside hold an additional week and then take two weeks worth of garbage to roadside. Contacted WM all 3 times and their story was different every time I called and was offered a $6 credit for the inconvenience.

Paid for a waste bin and pickup 2 months ago. Still haven't received the bin and missed pickup 3 times in 2 months, yet I am still being charged

They did not pick up 3 times in 4 months and when I called they acted as they didn't miss me but they sent a text saying they were rescheduling for next week but never got a discount the first 2 times.

Workers are prompt and courteous. Also, company has worked with me in the past to lower my bill and if they continue to do so, I'll never switch companies.