Wyrope Williamsport Federal Credit Union, South Williamsport PA

Worst place to do banking. Consistent fraud which leads to your bank card being closed for roughly a week until after you find time to call and order new one. I belong to 3 other banks and use 2 credit cards. Never had this problem with any other financial institution. Third time in a year through wyrope.

Have been with them for years an there customer service is terrible I'm so done with the CREDIT UNION after the resent events that have happened I'm leaving this institution an going to a BANK

My recent experience has been nothing short of frustrating and disappointing. I would strongly advise against using their services due to the numerous issues I encountered during my dealings with them.

First and foremost, their customer service was abysmal. Whenever I reached out for assistance, I was met with long wait times and unhelpful representatives. It seemed like they had no interest in resolving my concerns or providing me with the support I needed. Their lack of responsiveness and disregard for customer satisfaction was truly disheartening.

Moreover, their policies and procedures were convoluted and unnecessarily complicated. Simple tasks that should have been straightforward turned into long, drawn-out processes filled with paperwork and red tape. It was as if they wanted to make everything as difficult as possible, causing unnecessary stress and inconvenience.

Additionally, I encountered several instances of hidden fees and unexpected charges. The lack of transparency was infuriating, and it made me question their integrity and honesty as a financial institution. I strongly believe that a credit union should prioritize the well-being of its members, but my experience with [Credit Union Name] showed a blatant disregard for this principle.

Overall, my time was marked by frustration, poor customer service, complicated procedures, and hidden fees. I would strongly advise anyone considering using their services to think twice and explore alternative options. There are plenty of other credit unions that value their customers and prioritize their needs above all else.

They are by far the best to deal with in every way. Everyone I have met there has gone above and beyond everything I have expected. They will absolutely have all my business for a long time to come.

The CEO was very reasonable and gave me a generous offer to help settle my debit with payments. I actually came out hopeful for my situation thanks to her. They are a good place to use

We have been members for a long time. I see where people give negative comments about the credit union. They have like most businesses rules to follow, and times that may not seem convenient to you, I for one am very glad that Wyrope is looking out for me one of its members! We live 2 hours away but we do not want to change banks, Kristen has helped us through a few things with respect and courtesy and Jackie is great also! So I want to say Thank you Wyrope for looking out for you members!

Terrible management staff, awful attitudes. The girls at the counter are always nice. I will be changing my bank now thanks to terrible management.

Been a member of WYROPE of an on for decades. Years ago I would get emails when there were questionable charges or if my account overcharged. Instead this time they send snail mail to an address I have kicked to the streets from, called the number that's no longer available because I am on the streets and months later when I am hundreds of dollars overdrawn send me threatening emails to sue me if I don't fix the overdrawn account. Been at banks before with my mom and they at least waves the overdraft fees at least once. So disappointed because use to really like the credit union now rather go through PayPal or Bluebird.

Been a member for a long time, will be switching due to the terrible management. Kristin the CEO was very unhelpful aswell as a Jackie Stump. Time to change the leadership.

Wyrope had a few hiccups with previous management & an employee, but thankfully those employees have moved on. The employees are very friendly & polite & Kristen always goes above & beyond for credit union members. I recommend Wyrope credit union to everyone, especially those tired of big business banks.

I am a member and recently applied for a home equity loan which was a longer process than i expected but overall Jackie and Kristin were great and took care of everything that needed to be done. Kristen went above and beyond when it came time to get me the check during a snow storm. I did not expect her to have my paperwork ready due to this storm, however she was prepared and already had my paperwork with her and she completed it remotely and got it processed earlier than expected. Thank you Kristen and look forward to future dealings!

I've been banking with Wyrope Credit Union for over 20 years. I've always felt welcomed and respected. The employees are awesome and always go above and beyond! Wouldn't want to be anywhere else.

Worked with this bank through a mutual customer and the whole process was a nightmare. Customer had all documentation needed for a auto loan and rather than get all the info they needed up front, they kept coming up with something new they needed every two days for about a week and a half rather than get all the info up front. When I called to ask for an update on the loan the staff was very rude and abrasive. If you are looking for a quick and pleasant loan process I would not recommend doing your business here.

Wyrope has the best customer service of any financial institution. They are the very best choice for loans.

Great place to go, everyone there is very nice and quick to answer any question. Never had a problem doing my banking there

I WOULD NOT SUGGEST OPENING AN ACCOUNT HERE. Some tellers are nice while others are very rude and make you feel like you are nothing. I had a problem and instead of the head of the credit union taking me and my brother in law into her and closing the door, she proceeded to yell at us and humiliated us front of all the tellers and office staff. Very unprofessional. Especially being the CEO of this credit Union. In their words "it's all on tape. "

I'm a member of Wyrope Williamsport FCU, and have been for a good many years but am think it is time to look for another FCU.
I need a affidavit notarized they wouldn't do cause they did see me perform the service. The also wouldn't do it cause their a financial institution. I have a account with a bank in Newberry that will do, no charge. I assisted my mother with her handy cap card, totally different bank than mine, they notarized her papers. A notary is to witness your signature.
I went through the drive through the teller asked if she could help me. I replied that I'm making a deposit. The drawer had not opened. I signed my check, pulled from my billfold my bank card, wrote on a piece of paper change I would like back. The teller asked for my account number. I don't like audibly give my account number out so all the world to hear. The drawer still has not opened. I asked the teller if I needed to come inside. The drawer opened. Deposit was made I got my cash I needed and left.
I'm think I need to find another FCU.

In my experience, your money is not safe with this credit union! I was sent a letter, evidently assuming I wasn't anle to be advised of the laws, by their attorney, asking me to retract my initial review on here! The rest of these reviews and their ratings say enough without my input.

Just know in advance that your money spends the same at any bank. No need to bank where the tellers are rude and make you sit and wait for 10 minutes. I want to set up a checking account? Oh no… You need an appointment for that!