Xfinity Store by Comcast, Chambersburg PA

The 1-800 number for Xfinity customer service is painful and often, useless. Much easier to go in person to the store. At the Chambersburg location, I highly recommend working with Natasha or Bobby. Both are awesome, nice, friendly, helpful and have great customer service skills! Natasha has helped me switch to Xfinity mobile and has helped over the last few years with our cable and internet services. Both, Bobby and Natasha are always willing to help and try to accommodate my family and try to get us the best price/deals!

My partner and I set up an account, set up the appointment to get internet set up at our new place, and no one showed up. We called, received a confirmation number and were told we would get an email in 3-4 days to schedule an appointment. No email. We called AGAIN to schedule an appointment. Got another confirmation number, and were told that we’d get an email. Still no email. It has been over a month since we moved in and still no luck getting Xfinity to come out and set up our internet. The only people who actually helped were the ones who answered our phone calls.

TERRIBLE DO NOT GO HERE THEY ARE ALL ON 1ST GRADE LEVEL THEY HAVE POOR CUSTOMER SERVICE AND DO NOT KNOW WHAT THEY ARE DOING! DO NOT COME

Awful Titus was unprofessional as was manager 5 employee sitting playing with there phones and wouldn’t help
Report them to xfinity

Horrible attitude here! Went in to upgrade my phone. Rep kept looking at his watch like I was holding him up. Extremely poor service. Treated very rudely!

Drew was great as we discussed and added tv to cable service HOWEVER trying to call the store with specific questions resulted in recorded lengthy “conversations “ with a robot- got nowhere/no questions answered……ugh!

All was well until someone make a mistake inside xfinity and reassigned our phone number to another family in long beach Nj and shut me off had nothing for hours. Then I spent 3 hours on the phone with them. They discover what happened and got a young man in Pittsburg and he hooked us up! Today I get and email bill for 99.00 and due in a week away? I was only paying around 50.00 now for hours more on the phone? My bet is is its a first time hook up charge when its their fault. THE MODERN WORLD IS NOT THE SMART AS THEY THINK. P;doff in pa

I’m not the type of person who leaves reviews on businesses. After multiple bad experiences at this xfinity location, leads me to this review. I cancelled services two weeks ago and went in today to discuss a bill I received yesterday. The manager Kyle was disrespectful, rude, and insensitive. He doesn’t care about the customer which was prevalent in the way he spoke down to me. When I asked Kyle to pull up my account he responded in a snotty tone “No, I cannot. ” What happened to courtesy, bedside manner, and helping the customer? I was told bluntly to follow his associate. Which didn’t help in solving why I was billed. I spoke to the associate in the store about the manager Kyle, who claimed to get many complaints about the manager. Such a shame. I really like xfinity but after this experience I’m going to look for a new provider.

Recently switched cellphone providers to Xfinity, went to the store they were very busy and we had issue relasing our number (no fault of employees) they were very very patient and helped other customers while we got the information for the employee.

You could tell they were busy and the employees were lacking support but they did not let that impead their customers service.

Stole over 500 dollars from our bank acct.and having trouble getting refund. We are on fixed income and in our eighties

We had purchased a new phone at this store, and were assured that the phone we purchased was activated. IT WAS NOT. We were also told the old phone it replaced was unlocked. Again, IT WAS NOT! I believe the salesman's name was Josh. VERY POOR level of expertise and customer assistance.

Natasha was very knowledgeable, and extremely helpful with getting my internet fixed, and phone switched. You need more great employees like her!

Got wifi for my new house online, but it didn’t arrive by the promised date, I came into the store and a nice group of guys was able to hook me up with no hassle so I can get wifi today like I needed! Will definitely be back!