Young's Medical Equipment, Harrisburg PA

I had to call them 11 times to have they been returnedI'm not complaining about the product I'm complaining about the etiquette of the phone system and the people using them do not be able to transfer to people to other departments three times it went blank two times I got hung up on and you sit there a 4-minute waiting. Because they got more calls than anticipated I tell you you're 4 minutes from being taken care of couple minutesyour 4 minutes away from being taken care of and after this happens about three or four times I get if you wish you may hang up and we ask for a call back and you will not lose your que in line on the phone first I shouldn't havedid made to listen to that music all that time and not get waited on and I am upset but what the hell is something to sleep on cuz I couldn't go up the steps so if you have to return anything be prepared to be on the phone all

Don’t order anything from this company! I have been waiting three weeks for a hospital bed to be delivered to my grandmother who is coming home from a nursing home tomorrow. Her physician has faxed the company multiple times and I have made numerous calls! They continue to say it has not been received! I was told yesterday a Resolution Specialist would call the physician. Today no one knew anything about it. This is by far the worst company I have ever dealt with!

Since they sold out, the service is worse than worse. Had a good experience with O2 service in 2016, now with other services, we get billed when we do not even order anything, sit on hold to get it reversed and get emails to reorder that do not work. DO NOT SELECT THIS COMPANY FOR YOU MEDICAL EQUIPMENT NEEDS.

Didn't think your reviews could get any worse but it looks like I was wrong. You must have sold out to AdaptHealth which makes Young's look good, by comparison.

Better Business Bureua rating of F. 52 complaints to the BBB, 5 of which weren't answered!

My experience is certainly in line. I ordered a CPAP mask and got a hose and 6 of the cushions that go on a mask. Last time it was a mask and no headgear. Sooner or later I might have enough stuff to build a usable mask.

What a bunch of clowns!

Double charge me for a mattress that’s defective. Topper also. Both formed big flat spots in a day. I had to purchase a new mattress on amazon so I could sleep. They still charge me for the defective equipment. Now they put my account on hold. I will just dispute the purchase. $200 for junk. Do not use this company. I will report my experience to Hershey medical center. Oh good luck calling them.

I have been dealing with the Harrisburg store for over a year now and I have NEVER had a problem. Joe and Steve and Brian have been professional in my dealings with them. Deliveries when they say they will be here and a phone call prior to delivery. Office personal greet me as soon as I enter the office when I have to go there. They're aces in my opinion.

Truly BAD customer service that just hang up on you continuously, not even a hold please
Try this method YME, it's used by most businesses
today. Buy a recording to let ppl know your having a high volume of callers at this time and to please call back at a later time.

Customer service is horrendous. It took us forever to get the wheelchair my daughter needed. Calling customer service is not helpful as they are short, rude and condescending.

Please explain how you can schedule someone for an 8: 30am appointment but the office didn't open until 10am? Very inconsiderate.

PA license plate ZKJ 5853, number 150 Young‘s Medical Equipment white van

Just before 5 PM 10/18/18, turning left from Linglestown Road onto Front Street, driver switched lanes mid-turn and nearly hit us - me with my child in the car. It was absolutely not necessary to switch lanes until after the turn. Please drive more responsibly before you kill someone.

Hi,
First and foremost, I must apologize to the delivery driver for forgetting his name.
I would like to say this gentleman was the real thing his telephoned me b4 and nearing his arrival! He was courteous, accommodating and professional! I hope he is well appreciated by Youngs Medical Equipment too!
Thanks you,

Tina Arobone was very helpful. It is great to see that Young's now has real people making the calls. It was great to get my supplies that I have been lacking.what a wonderful improvement.

Thanks Tina.

Horrible! They have messed up my bill, tried to over charge for the wrong equipment. They are now just taking random amounts of my account and telling that they are mailing things that Im not receiving. I would not recommend this company to anyone! I have also consulted my physicians, so that no other patients are referred to this company. I was not the only one to complain and they will not be using this company again.

If it were possible to give a zero and still do a review I would! I’ve been dealing with this company for my premature son since November. He only has home oxygen thank God. I fear if he had something like a vent their incompetence would have killed him by now! They have not gotten 1 single order correct in 6 months. I have even started spelling things! F. A. C. E. Stickers they send foot anyway! My husband has gone to the store at least 5 times to see Kyle and work through these issues that of course they claim to resolve and just can’t believe.
I’m writing this tonight because I’ve finally had it! My son is ordered to have his nighttime pulse ox test and hopefully get off oxygen! Yeah! Young’s drops off testing monitor with 2 foot monitors saying we can use either one. I question this because rarely do different ones work in one machine. He plugs in and it turns on. Ok great. Tonight I set all up, nervous and ready. Turns on but never starts reading hmm. Switch to other, same. Find an adult plastic finger clip monitor in pocket! That’s the only that works! No worries the office will gladly help me Monday! The same day we should be done and getting our report from the doctor! I’m so sick of their negligence and incompetence affecting my son’s care!

BTW. I tried to return their call the other day. The girl doesn’t leave a call back extension so I have to track her down. Except 6 yes 6! People cut me off and transfer me before I can get out an entire sentence that tells them her name! I got bounced around on hold for 40 minutes with 3 kids screaming for dinner. Their customer service has been the WORST of any company I’ve worked with! And I’ve been in healthcare for 27 years!

I had to order compression socks. I was measured locally but told they would need to ship them from another location. A week later I call for status. Instead of looking up my account, I was given general information - that it would take 7 - 10 working days for the socks to arrive. After not hearing anything by day 10, I call back again. The automated system is ridiculously complex, there is no "general" option or one that applied to my inquiry. I knowingly exit to the wrong department, explain this and my situation. I get transferred to a second representative. I am still in the wrong area. I get transferred again. Then I end up w/ the answering service. I explain what happened. The best they can do is take a message for a return call. I never hear back from them for 2 days. I return in person to the place where I was measured. They tell me someone tried to contact me, at some point, about my insurance not covering the socks. I never received that call. I still needed the socks & asked them to ship them to me anyway, I would pay out of pocket. My doctor wrote me a script for 2 pairs. I finally get the package, 3 weeks after my initial visit, and it contains only 1 pair of socks. In addition, I look online to find there are color options - which I was never given. And the price I was charged for the single pair is 3 to 4 times higher than what I've found online. The staff at the Flank Drive location were polite helpful and empathetic. This review is not a reflection on them. I will never deal with this company again.

If I could post lower I would. We have a newborn who requires supplemental oxygen. God bless my wife who has been dealing with this company and brought me up to speed. It has been one problem after another with Youngs Medical Equipment. Whether it's incorrect items being sent to us repeatedly, rude customer service, items being promised on a certain day and they arrive four days after or they simply forgot to leave a wrench to change out oxygen tanks. I called to ask them to have someone bring a wrench today as my wife needed to take our newborn to an appt and wanted to make sure there was backup. Not only did the customer service rep say "We'll mail it to you" and was rude, but so was her supervisor followed suit. As I said to the supervisor, if it was only one thing then they wouldn't have heard a peep out of me. Every interaction with this company has been a struggle and required effort on my wife's part. Where's the customer service? We are switching to a service based supplier.

I have had good experiences with them and would recommend them to anyone else needing medical supplies.

We were told the medical equipment would be here by 2: 00, but didn't arrive until 6: 00, without the correct accessories for a feeding tube. So, after 4 days of calling and promises that the correct items would be delivered, we still do NOT have them. Because of this, we have to get up through the night to deal with the feeding tube. Oh, and they did send their delivery driver out a second time, (an hour's drive) but he did not bring the supplies?

They dont respond. It has been almost 10 days and no response. Even after phone calls I get no service. It seems they deal with issues on there time line not yours. I may ask my insurance if we can switch companies.i bet the dont have an issue billing your insurance.