CVS, Westerly RI

I was having a hard day and visibly crying, and Barbara and Valerie were uncommonly kind to and patient with me. Thank you both. CVS is lucky to have the exceptional customer service that you provided.

My doctor sent my prescription to the wrong pharmacy. Went to pick it late after work. Pharmacist filled the prescription for me. What a relief.

My wife called her Dr for a refill of a RX that she cannot miss a dose off. I went there around nine the following morning to pick it up and was told that the medication was out of stock but that they were expecting it later that day. I went back at four in the afternoon and was told that it was " in process" which I thought meant that it was being or going to be filled. I went back after seven that evening and again was told that it was "in process" I asked what that meant and that I had been told that before. I also mentioned that my wife absolutely had to have that medication. After checking the CVS on Franklin they discovered that, that store had plenty of the medication that the Granite St store had none of. (Apparently, they do a better job of managing their RX stock) The girl at the counter told me she would transfer the RX to the other store. SHE DID NOT DO THAT! When I arrived at the Franklin St store, they did not have the RX. The girls at Franklin St did their job. They looked up the RX and they got it filled.
So, Thank You to the team at Franklin St. CVS
SHAME on the group at Granite St CVS.
They were rude, inconsiderate, ignorant and uncaring. I will not be doing business there anymore.

Cashier was friendly. There was no line. I got what I was looking for and used some Extra Bucks to and a 30% coupon to help bring down the cost of my purchases. I also earned another $5 in Extra Bucks to use next time.

I usually walk in having a great day til people that work there give me dirty looks or a snobby attitude or the sarcastic "wow" remark under your breath if u ask a question or want to know where an item is located