CVS, Pawtucket RI

I was treated very poorly at pharmacy, and I also witnessed a pharmacist yell at a elderly woman. Not good customer service whatever she had the worst attitude I’ve ever experienced in that CVS, it’s too bad because I did love that one!

Overnight pharmacist was rude. Dropped off prescription at 11 am wasn't ready at 930pm. He told me he wasn't able to fill it. When I told him it would have been helpful to know that earlier so we could have tried to figure something out, he accused me of trying to divert meds and refused to check anything or pass my concerns forward. I know he didn't pass them forward because I asked him 4 times what I wanted him to pass on and I got 4 different answers. The last time he wanted to pass up his fabricated story of how I was trying to steal. He didn't listen, didn't know what the date was, and he refused to be helpful.

I'll also add when I was explaining and showing the rx bottle, how the dates were wrong he said he felt threatened. When I backed up 6 or 7 feet to make him feel less threatened he laughed at me.

Went into CVS tonight, There was a very rude pharmacy technician who decided to argue with my mom because the technician failed to lock the bathroom door and my mom walked in how unprofessional! I’m very disgusted with the way people like to treat people here. Never going back in here again!

Calling to check on a prescription is a nightmare! Some of the staff is nice, but there is a major attitide problem. Always a long wait also.

This pharmacy is amazing. Went in for a prescription and they were sooooo pleasant, understanding and quick. Updated all my info so quickly. The team work here is honestly amazing, no one was in there long and they keep the lines for dropping off and picking up empty. They were really great.so nice, friendly and fast can’t say it enough. Specially since I was not prepared and had to run out to my car and honestly just had no clue what I was doing. Hope they know they’re appreciated!

I went to cvs at 3 shift to get my meds n i never have a problem getting it so the guy that works there was very rude n wouldn't give me my meds cause he said my script wasnt right n he was arguing with me n crumbling my paper so i got my script n let n all the time he was wrong cause i went to the next cvs n they gave me my meds with no problem i feel like he was racist or something.

By far this CVS has the worst customer service in the pharmacy. From the cashier I’m Pharmacy to the Pharamcy tech handling the prescription drop off. Due to my experience today, this CVS has lost my business. Very disappointing.

The front counter people are friendly, but the pharmacy personnel are not some are rude and the drive through is the slowest! Ever! I have spend 20min or more on the drive through many times had to get out and go inside cause the line is unbearable!

Worst customer service experience ever seen. They never have the prescriptions ready, even if they send you messages that they are. Annoying phone calls and/or text messages eaely in the AM (6am). You go there after they say the medecine is ready to find out that it isn't or it's wrong and on top you have to do the line again. Slow staff and very rude. Went back to Walgreens. Every time there we spent around 30 minutes to an hour.

The best team of Pharmacists and support staff. Able to call at any time of day or night to review or compare different medications. These Pharmacists are able to share more information to the client then the doctors. Most doctors learn about certain drugs from a office visits by the Pharmaceutical Representative. Our Pharmacists become huge players in the triad of Doctor, Patient and Pharmacists. They know the new drug that we will be taking and how it will react when combined with the medications listed on our profile.
This team has become part of our family as we have chosen to use this CVS on Armistice Blvd and followed the move to Newport Ave.location for 24 years.

This is a great place if you're looking for something late at night and you live in the area. Especially on Sundays when everything closes early including the Market. Thank you Cvs.

Pharmacy personnel, in particular, have always been extremely helpful in answering any questions I have had over the years. In fact, I just called them to see if they carried a certain item and the woman who answered the phone (pharmacy) told me what aisle to find them and then said if I needed to know more about the product, to come over to the pharmacy and they would help me with any questions I might have. Very helpful and courteous.

This CVS is terrible. Their photo department is cluttered and unorganized and their staff is rude. Go to the one in EP or the one on Broad Street in CF. MUCH better service!