FedEx Office Print & Ship Center

This office is totally pathetic. I accidentally had a package sent to this office rather than the one I intended to across the country - my fault for forgetting to update the shipping address. BUT when I realized this mistake, I called this store and explained the issue. Now, they wouldn’t let me re-send it to the proper store (how on earth is that not possible? What an absurd policy), but that’s not the real issue. That’s outside their control.

What IS inside their control is that the only option I had was to have that store return it to the shipper who would then have to reship it to me. This was on January 16th. They confirmed they returned it to shipper on January 16th. A few days, nothing happens, that’s fine the weather was bad at their main hub in TN. However, I figured I’d call just confirm they sent it back to shipper; Not the 800 number, mind you. The actual people in THIS STORE who would have handled it. They confirm the sent it back to shipper again. I wait a few more days, no movement. I call THIS STORE again and they, for the third time, confirm they returned it to the shipper. When I asked for an estimated date it would get back to the shipper they transfer me to the FedEx ground people who proceed to say ‘uhhh, IDK we’ll call you when we find out’ (?).

Well today, 26 January, 10 DAYS LATER, I just get a text from the shipper. The people from THIS FEDEX BRANCH called and my freaking package has been sitting there waiting for me to come pick it up this entire freaking time. How. On earth. Is that possible? ! That means every time I called them, instead of turning around and walking three feet to confirm, or even checking their computer, they decided to just be lazy and 1) not confirm 2) lie and say they did and 3) transfer me to someone else when they wanted to stop talking to me.

This level of incompetence is totally absurd. I mean honestly, what would you say you even do there, if not to facilitate the delivery of customers packages and shipping? It’s literally your reason to exist. Shame on you. Totally pathetic and you should be embarrassed.

Terrible customer service. I’ll do whatever I can not to ever use this branch again. They really screwed me by rejecting a package I was having delivered to their location because “they didn’t know what it was and thought it was a battery”. When I saw the delivery exception notification I called the branch immediately to ask why they were rejecting the package and they said that they had no idea what I was talking about they didn’t reject it. After talking with the manager in person he did admit that they rejected the package. FedEx sent the package back to the shipper in Texas. Not im waiting weeks for this part to be redelivered.

Galen, the manager here, is a racist.
He won't give me the package with my name on it.
He made things difficult for me in every way.
He asked me where the parcel was sent, and I said it was from China. I showed him my transaction records, and he said all my things were fake.
A ridiculous old man
Bullying people whose English is not very good.

A highly professional business with polite, knowledgeable, and friendly staff. I use this location via email for documents I need printed. They're always ready when I arrive, and the cost is negligible for the convenience of service. They also offer many printing copying and general office supplies. You can also obviously ship via FedEx here. I'm sure there are many more services also available. Used for many years and never had a single issue.

I worked closely with Gil (not sure of the name). He was a fellow musician and understood how to pack my vintage guitar amplifier for shipping. It actually came out 3 lbs.lighter and saved me money! This is a great full service location for all your marketing and shipping needs!

Had a really great experience here. I had a bad experience online with another company and tried them, and they far exceeded any expectations I could have had as far as service, quality, price, and speed. They were all very helpful, down to Earth, and always professional. I will definitely be back for future projects!